Item: 8x8 Work
Rating: 9
Author: Shirin Husein

Overall Satisfaction with 8x8 Work

Use Cases and Deployment Scope

It supports remote work by enabling employees to communicate effectively anywhere, ensuring business continuity. It's particularly beneficial for small to medium-sized businesses that need a comprehensive, user-friendly communication solution. By consolidating various communication methods into one app, it breaks down silos and ensures seamless interaction among team members.

Pros and Cons

Pros

The beauty of 8x8 Work lies in its ability to simplify and unify communications.
It helps teams avoid the pitfalls of fragmented communication tools instead of juggling multiple apps and platforms.

Cons

Defiantly Customer service phone call inquiries.

Return on Investment

Low-cost phone bills.

Usability

When calling customer support, they don't want to speak to AI OR robots. They prefer speaking humans.

Key Insights

Do you think 8x8 Work delivers good value for the price?

Yes

Are you happy with 8x8 Work's feature set?

Yes

Did 8x8 Work live up to sales and marketing promises?

Yes

Did implementation of 8x8 Work go as expected?

Yes

Would you buy 8x8 Work again?

Yes

Likelihood to Recommend

Customer Service phone call enquires: when the phone system is down and calling customer service support is not available. Instead, you get AI OR ROBOT, and it gets more frustrating.

8x8 Work Feature Ratings

Comments

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Alison Stewart
(Vendor Representative) commented a year ago
Dear Shirin, we appreciate your feedback, it's great to hear 8x8 is cost-effective and user friendly. Thank you for your comments on how we can improve, this is useful to us.

Best in communication technology.