8x8 Work Provides Value and Flexibility
January 27, 2025

8x8 Work Provides Value and Flexibility

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with 8x8 Work

We use 8x8 Work for our remaining desk phones as well as for our remaining Fax machines. The ability for some people to have a physical desk phone is important and 8x8 Work provides us a cost effective way to provide this option to those on our team who want to keep a traditional desk phone but keep the flexibility of remote work also.

Pros

  • Customer Service
  • Value for service
  • Ease of use
  • User Management

Cons

  • Hardware Purchasing
  • Reduced cost by being able to provide a second number for use on personal cell phones.
8x8 Work is easy to use, which makes training a breeze. Users are not confused by the interface, and they appreciate the ability to see caller id on their computer as well as the phone. The ability to answer and receive calls on a deskphone, cell phone or a computer has given users the flexibility to work remotely when needed while still keeping in touch.
8x8 Work has great customer service and was able to assist us with the initial setup as well as providing great support when we needed to break apart two instances and migrate one to a new account. Porting numbers couldn't be simpler, and you cannot beat the price point, especially with all of the capabilities.

Do you think 8x8 Work delivers good value for the price?

Yes

Are you happy with 8x8 Work's feature set?

Yes

Did 8x8 Work live up to sales and marketing promises?

Yes

Did implementation of 8x8 Work go as expected?

Yes

Would you buy 8x8 Work again?

Yes

I am hard-pressed to find a specific use-case where 8x8 Work would not be beneficial. We have used it for entire Voice systems with key mapping and directories, to just providing a common number for maintenance staff to be able to be reached after-hours. 8x8 Work is easy to use and even easier to manage.

8x8 Work Feature Ratings

9.3
Hosted PBX
10
Multi-level Interactive Voice Response (IVR)
10
Directory of employee names
8
9.4
Answering rules
10
Call recording
7
Call park
10
Call screening
10
Message alerts
10
10.0
Mobile app for iOS
10
Mobile app for Android
10
Performance & Compatibility of Online Events Software ()
Not Rated
Online Meetings / Events ()
Not Rated
Screen Sharing ()
Not Rated
Online Events Collaboration ()
Not Rated
Online Events Security ()
Not Rated
Unified Communications Platform and Collaboration ()
Not Rated

Comments

  • Alison Stewart | TrustRadius Reviewer
    Alison Stewart
    (Vendor Representative) commented a year ago
    Dear Customer, we appreciate your review. We are delighted you are having such a positive experience with 8x8. We strive for an excellent customer experience and it's fantastic to hear when we achieve that. Thank you for choosing 8x8!

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