8x8 is a great tool to add to productivity
January 31, 2025

8x8 is a great tool to add to productivity

Mary Buckingham | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with 8x8 Work

We use 8x8 in our office as a replacement for our phone & fax systems. As the person in the front office, 8x8 is an invaluable tool for me. The dashboard makes it so easy for me to see who is on a call, who is away from their desk, etc. It saves me so much time because I'm not forwarding calls to coworkers who are already on the phone. I use it for faxes, and I utilize the Contacts also.

Pros

  • lots of updates to improve the system features
  • easy to use interface
  • great help when needed

Cons

  • my ONLY issue is that I wish I could hear whether a fax has connected or not. Hearing the dial tone, busy signal or whatever would be a huge help
  • There has been no negative impact at all.
it's simple to learn & understand

Do you think 8x8 Work delivers good value for the price?

Yes

Are you happy with 8x8 Work's feature set?

Yes

Did 8x8 Work live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of 8x8 Work go as expected?

Yes

Would you buy 8x8 Work again?

Yes

The lack of sound when faxing is my only issue. Otherwise, I am perfectly pleased.

8x8 Work Feature Ratings

Hosted PBX
10
Multi-level Interactive Voice Response (IVR)
10
Directory of employee names
10
Answering rules
9
Call recording
9
Call park
9
Call screening
10
Message alerts
9
Mobile app for iOS
10
Mobile app for Android
9

Comments

  • Alison Stewart | TrustRadius Reviewer
    Dear Mary, thank you for your review and it's great to hear 8x8 has saved you time. We appreciate your feedback on how we can improve.

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