UCaaS at its best for Non-IT Organizations

Two key areas: After Purchase Customer/Technical Support and the overall system's Non-IT end-user Friendliness.

Investing in a UCaaS solution (no matter how large or small) is a major decision and ICT investment. From the moment you receive your new user welcome email message and begin to log into the system, you know that this is a platform and tool designed with optimizing the user experience for Non-IT end-users of their product. Everything from the intuitive placement of items and features in its GUI and the explanations and guidance given in its knowledge base. It demonstrated that they have been actively listening to client feedback and implementing it in the evolution of this product platform. Even users that have an almost allergic reaction to ICT tolls, find themselves gravitating easily to the non-intimidating design and interface of this product. Yes, we live in a tech era but sometimes we forget that not all of our end users (or even our clients for that matter) are IT savvy gurus and network wonks.

Let's face it, no matter how user-friendly, or warm and a fuzzy a system or solution may be, at some point you or your staff members will need to reach out for help. A key part of any system's usability is the ability to get rapid responses for help and support when you or any of your end users need it most. No one wants to acquire a system only to have a nightmare experience with no human agents available for Mon-Fri Technical Support (telephone especially) for end user challenges. Having this type of Peace of Mind from 8x8 Work is simply one of those value-adds that most entities overlook until they find themselves in the thick of end user or client frustrations.

If you are a larger enterprise with a global span of offices equipped with a moderate to large IT department, you may prefer one of the more technically heavy/advanced solutions from others in this marketspace. The presumption there is that you may be looking for more customized, granular control of the application, its GUI and quite possibly- tinkering with certain coding or capabilities. You may also already have a large SaaS rollout already in place and 8x8 Work may either be redundant or lighter than the implementation you already have. If you are (i) a small to medium sized organization dependent on an outsourced IT and/or (ii) have a heavily non-IT user base who need access to more intuitive, end-user friendly tools that shorten the learning curve for them- without sacrificing strong security and data privacy compliance standards (US and EU standards); then this is a solution well worthwhile to consider adopting.

We are a USA based organization. Support was refreshingly quick (callback via phone or email, online live agents). Agents are knowledgeable, thorough in their explanations, and extremely patient when dealing with end-users at various levels of the ICT knowledge spectrum.