Item: 8x8 Work
Rating: 6
Author: Verified User

Overall Satisfaction with 8x8 Work

Use Cases and Deployment Scope

We use 8x8 in our office - we eliminated all desk phones and use cellular or headsets on our computers. Probably the biggest issue we have is the service. Overall, system seems to work for our needs. It's a bit pricier than going the standard VOIP system. I find 8x8 slow to respond to issues or they upgrade or change things without notice which sometimes leads to service issues. Not being able to contact immediately is problematic. Always have to wait at least 24 hours for a response.

Pros and Cons

Pros

invoicing is prompt
online self help is useful for the most part

Cons

customer service
Telephone support
keeping the customer up to date with changes - especially if they affect our connectivity.

Usability

There are still some kinks to work out overall.

Alternatives Considered

Haven't looked at any others.

Key Insights

Do you think 8x8 Work delivers good value for the price?

Yes

Are you happy with 8x8 Work's feature set?

Yes

Did 8x8 Work live up to sales and marketing promises?

Yes

Did implementation of 8x8 Work go as expected?

Yes

Would you buy 8x8 Work again?

Yes

Likelihood to Recommend

I think it's better for a smaller environment - not a large corporation.

8x8 Work Feature Ratings

Comments

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Alison Stewart
(Vendor Representative) commented a year ago
Dear Customer, we are sorry our support team has not responded to your issues efficiently. We are constantly looking at ways to improve our service and take your feedback seriously.

8x8 Overall Good - but could use improvements in customer service