Item: 8x8 Work
Rating: 7
Author: Verified User

Overall Satisfaction with 8x8 Work

Use Cases and Deployment Scope

We use 8x8 VOIP phone service through laptops and mobile phones. We were able to eliminate desk top phones. The 8x8 Work mobile app allows us to manage incoming and outgoing calls both in office and when on the road addressing customer issues and opportunities.

Pros and Cons

Pros

portability
scalability
voice / connection quality

Cons

Help / Settings functions that are geared toward very small businesses
We do not have a separate IT department that deals with VOIP issues
Better info on how to import contacts from other platforms

Usability

Easy to install and use

Alternatives Considered

RingEX, RingCentral Video and RingCentral Meetings

8x8 easier to install / use, and equal or better pricing

Key Insights

Do you think 8x8 Work delivers good value for the price?

Yes

Are you happy with 8x8 Work's feature set?

Yes

Did 8x8 Work live up to sales and marketing promises?

Yes

Did implementation of 8x8 Work go as expected?

Yes

Would you buy 8x8 Work again?

Yes

Other Software Used

Microsoft 365, Azure API Management, Azure Application Gateway

Likelihood to Recommend

Well suited: works for small to large businesses. Provides scalability and ease of initial installation of desktop and mobile apps.

8x8 Work Feature Ratings

Comments

Please log in to join the conversation

Alison Stewart
(Vendor Representative) commented 10 months ago
Dear Customer, we appreciate your review. It's great to hear 8x8 has helped you work efficiently in different locations. Thank you for your suggestions on areas we can improve.

8x8 Small Business Review