Item: 8x8 Work
Rating: 7
Author: Verified User

Overall Satisfaction with 8x8 Work

Use Cases and Deployment Scope

We used 8x8 primarily as our business phone and SMS tools. Our challenges were created when we returned a primary phone number to 8x8 and requested to terminate other unused phone numbers / lines to reduce costs, etc. 8x8 support took months to correctly complete the request, always placing the blame on us because they wanted an extra 'termination' step that we were unaware of on the original request phone call that took 45+ mins to complete.

Pros and Cons

Pros

Desktop App.
SMS

Cons

Support - use US-based support to serve US-based clients.
Dashboard and resources are dysfunctional - they must be located in one place, not on multiple websites.

Return on Investment

Allowed me to interact with my primary and secondary clients via SMS, significantly increasing efficiencies and lowering red man hours to communicate via voice calls and email.

Usability

I was a client of 8x8 for years, and 80% of the time, I worked without issue, and support was efficient in resolving tickets, etc.

Alternatives Considered

Not applicable.

Key Insights

Do you think 8x8 Work delivers good value for the price?

Yes

Are you happy with 8x8 Work's feature set?

Yes

Did 8x8 Work live up to sales and marketing promises?

Yes

Did implementation of 8x8 Work go as expected?

Yes

Would you buy 8x8 Work again?

Likelihood to Recommend

Overall, it is a good product and competitively priced. The mobile app is too glitchy and doesn't work well with mobile carrier connections.

8x8 Work Feature Ratings

Comments

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Alina Maxim
(Vendor Representative) commented a year ago
Thank you for your candid feedback, we appreciate it!

Solid VoIP Solution for Small Business.