Solid product that has helped smooth out communication with staff and clients!
February 09, 2025

Solid product that has helped smooth out communication with staff and clients!

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with 8x8 Work

We use 8x8 to connect with internal staff and contact clients for phone sessions and text communication. As an outpatient treatment program, we provide telehealth counseling and coordination case management services for our clients. We also use video conferencing for internal meetings or supervision when we cannot meet at the same site.

Pros

  • Personalizing profiles and communications for internal messaging.
  • Across platform use (laptop, desktop, phone).
  • Video conferencing.
  • Quick responses from customer service.

Cons

  • Sometimes sound quality is poor, or calls get dropped without understanding why.
  • I appreciate that I can hide client identifying information for when I place calls or text.
It has great features, is generally easy to use, and sets up and tracks functions even for less tech-savvy people. Sometimes, the quality has been mixed, and calls have dropped, but updates and support improvement in this regard.

Do you think 8x8 Work delivers good value for the price?

Not sure

Are you happy with 8x8 Work's feature set?

Yes

Did 8x8 Work live up to sales and marketing promises?

Yes

Did implementation of 8x8 Work go as expected?

Yes

Would you buy 8x8 Work again?

Yes

Video conferencing is helpful when there is reliable internet. I appreciate features to set schedules so messages do or do not come through. I work at two different sites in the same organization, and it helps that I have one number so people can reach me easily wherever I am.

8x8 Work Feature Ratings

8.0
Directory of employee names
8
7.7
Answering rules
7
Call recording
Not Rated
Call park
Not Rated
Call screening
9
Message alerts
7
8.0
Mobile app for iOS
8
Performance & Compatibility of Online Events Software ()
Not Rated
Online Meetings / Events ()
Not Rated
Screen Sharing ()
Not Rated
Online Events Collaboration ()
Not Rated
Online Events Security ()
Not Rated
Unified Communications Platform and Collaboration ()
Not Rated

Comments

  • Alison Stewart | TrustRadius Reviewer
    Alison Stewart
    (Vendor Representative) commented a year ago
    Dear Customer, thank you for sharing your feedback. It's great to hear 8x8 has helped you work flexibly in different locations. We're sorry you have had variable call quality, please reach out to our support team if this continues. Thank you!

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