Item: 8x8 Work
Rating: 9
Author: Verified User

Overall Satisfaction with 8x8 Work

Use Cases and Deployment Scope

It serves as our primary tool for voice calls for our remote call center. The scope of our use case is incoming and outgoing phone calls with our customer service team.

Pros and Cons

Pros

Reliability
Ease of use with dashboard
Admin dashboard capabilities

Cons

Setting up phone users is not intuitive
Help center feels overwhelming and I often do not find what I need
phone recordings are hard to search through, filters don't work well for me

Return on Investment

Allows me to focus on important aspects of the business without worrying about the phones not working
Ease of use for my team is nice because user error is low
Convenience of the mobile app helps when I am out and about and my team needs my help with something

Usability

I never have issues with the capabilities that I use within the business.

Key Insights

Do you think 8x8 Work delivers good value for the price?

Yes

Are you happy with 8x8 Work's feature set?

Yes

Did 8x8 Work live up to sales and marketing promises?

Yes

Did implementation of 8x8 Work go as expected?

Yes

Would you buy 8x8 Work again?

Yes

Likelihood to Recommend

I appreciate how reliable 8x8 has been for my team. I do not have to worry about outages or issues with phones not working properly.

8x8 Work Feature Ratings

Comments

Please log in to join the conversation

Alison Stewart
(Vendor Representative) commented 5 months ago
Dear Customer Thank you for your feedback Were delighted that 8x8 Work serves as a reliable user-friendly tool for your remote call center allowing you to focus on essential business aspects. We appreciate your insights on the setup process and help center. Your input is invaluable for our ongoing enhancements.

8x8 is great