Easy to use efficient and cost effective softphone solution
June 24, 2025

Easy to use efficient and cost effective softphone solution

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with 8x8 Work

We used 8x8 Work as a softphone solution when employees started working from home, but needed a non-mobile work contact number. The problem it addressed was a need for a simple to use, seamless experience for end users to be available on phone, without the need for extra hardware or coming into the office. The scope was for employees, mainly in Sales, but also HR and admin.

Pros

  • Easy to use, clean, modern interface
  • Simple integration with chat and screenshare
  • Can integrate with MS Teams

Cons

  • Integrate web solution with SSO
  • Customizable backgrounds, dark mode, etc.
  • Customer satisfaction - high rates of customer queries
  • End user/employee experience, and feedback has been great
It is easy to use and you can tell a lot of work has gone into the GUI, and User experience. It is easily comparable or better than its competitors in most areas of functionality, and only falls short in small areas, which is dependent on user preference. For a softphone solution you need it to "just work" and 8x8 does that in my experience.
They are very similar in functionality and usability. Fuze tended to have some legacy settings and features which were a bit more clunky and complicated compared to 8x8

Do you think 8x8 Work delivers good value for the price?

Yes

Are you happy with 8x8 Work's feature set?

Yes

Did 8x8 Work live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of 8x8 Work go as expected?

I wasn't involved with the implementation phase

Would you buy 8x8 Work again?

Yes

It is well suited for on-the-go and mobile communications with the mobile app. It is simple to use, effective and a smooth experience. It is easy to scale for large organizations, and similarly can be cost-effective for a small organization with 10-20 users. I cannot find any business scenarios where it is less appropriate.

8x8 Work Feature Ratings

10.0
Directory of employee names
10
9.0
Answering rules
9
Call recording
Not Rated
Call park
Not Rated
Message alerts
9
10.0
Mobile app for iOS
10
Performance & Compatibility of Online Events Software ()
Not Rated
Online Meetings / Events ()
Not Rated
Screen Sharing ()
Not Rated
Online Events Collaboration ()
Not Rated
Online Events Security ()
Not Rated
Unified Communications Platform and Collaboration ()
Not Rated

Comments

  • Alison Stewart | TrustRadius Reviewer
    Alison Stewart
    (Vendor Representative) commented 5 months ago
    Dear Customer Thank you for your insightful review Were pleased that 8x8 Work has provided a seamless user-friendly solution for your remote teams especially in Sales HR and admin. We value your suggestions for SSO integration and customization options. Your positive feedback on user experience and scalability helps us continue to enhance our offerings.

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