Item: 8x8 Work
Rating: 10
Author: Verified User

Overall Satisfaction with 8x8 Work

Use Cases and Deployment Scope

we use 8x8 Work for desktop client, mobile app, and phone systems. the UI is easy and support has been very responsive. i like the diverse functionality the system has, auto attendant, voice mail to text, and various levels of administration settings within the admin portal. have never had an issue with down times or poor call quality.

Pros and Cons

Pros

multi client use (desktop, phone, mobile)
voicemail transcription
managing contacts
SMS integration

Cons

option for auto updates for desktop client

Return on Investment

better alternaitve to teams voice

Usability

having tried many phone platforms 8x8 Work has a straightforward admin center and end users pick up on the simple, yet feature packed, UI

Key Insights

Do you think 8x8 Work delivers good value for the price?

Yes

Are you happy with 8x8 Work's feature set?

Yes

Did 8x8 Work live up to sales and marketing promises?

Yes

Did implementation of 8x8 Work go as expected?

Yes

Would you buy 8x8 Work again?

Yes

Likelihood to Recommend

a perfect alternative to Teams if your organization has not fully adopted the MS suite. very easy to manage and use. the price point is also attractive.

8x8 Work Feature Ratings

Comments

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Alison Stewart
(Vendor Representative) commented 6 months ago
Dear Customer Thank you for your comprehensive review Were delighted to hear that you find 8x8 Works functionality and intuitive interface valuable. Your positive experiences with our support and system reliability are great to hear. Its wonderful that 8x8 Work meets your needs as an attractive alternative to Teams.

8x8 Work - its great