8x8 Trusted Solution
September 26, 2025

8x8 Trusted Solution

Fred Primm | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with 8x8 Work

8x8 fits my organation very well. We use the the service for tradtional ip deskphones and the mobile apps. The desktop app is used by our users that prefer the easy of answering and taking calls on there computer and not needed to switch heads because there other communication apps on the computer already use the same headsets. We have users that prefer the mobile app added to there cell phones so they never miss a call that whould have just went to there deskphones. I also have it deployed to in house cell phones that only have that app and no cell service, and the calls work great over wifi. 8x8 provides us all the felxability in Communication that we need.

Pros

  • Desktop Application thats always updated.
  • Mobile application thats updated.
  • Admin web page that easy to configure users.

Cons

  • Offer a option to opt in on service outages alerts on the mobile apps. Most of the time they are not affecting me.
  • The interface for texting extrenal people on the mobile app could use a redesign.
  • I dont have hard $ for the companys ROI. I will say that we have never been upset or worried about the price for the services that we use.
The f;exabily in being able to use a deskphone,softphone and mobile app.

Do you think 8x8 Work delivers good value for the price?

Yes

Are you happy with 8x8 Work's feature set?

Yes

Did 8x8 Work live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of 8x8 Work go as expected?

I wasn't involved with the implementation phase

Would you buy 8x8 Work again?

Yes

We use the desktop and mobile app the most. Its well suited for our needs because deskphones are just outdated and dont provide flexablity in the work place. Its much easier for Custmer service to switch between taking a teams call, a zoom metting, and answering a custmer call with the same headset on.

8x8 Work Feature Ratings

10.0
Hosted PBX
10
Multi-level Interactive Voice Response (IVR)
10
Directory of employee names
10
9.8
Answering rules
10
Call park
9
Call screening
10
Message alerts
10
10.0
Mobile app for iOS
10
Mobile app for Android
10
Performance & Compatibility of Online Events Software ()
Not Rated
Online Meetings / Events ()
Not Rated
Screen Sharing ()
Not Rated
Online Events Collaboration ()
Not Rated
Online Events Security ()
Not Rated
Unified Communications Platform and Collaboration ()
Not Rated

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