Affordable Easy to use with so many features than your standard phone service.
October 02, 2025

Affordable Easy to use with so many features than your standard phone service.

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with 8x8 Work

We use 8x8 for our phone services. They are great products. The phones are easy to use, and the applications are easy to use when on the go. I've not had too many issues that a hard reset wouldn't fix. We appreciate the scalability of the service; if we need more international capabilities, we can simply add them, and if we don't, we are completely fine. It's simple to use and program, also.

Pros

  • Scalability for international call.
  • Application for mobile use.
  • Control Panel ease of use.

Cons

  • The walk-through of programming a ring profile could be simpler.
  • A way to test the format without needing several phones around.
  • We all need phones, we need to be reached. The system operation is easily set, and even overnight and weekend messages are taken care of.
I'm not using it to its full capacity like a Zoom or teams Workspace. I use the service for phone calls, hate application on my cellphone and the voicemail apparatus. This we like because it gives us the feel of a large firm when we aren't.
Not really used anything else or researched anything else. When we found out 8x8 had all these other features and capabilities with an affordable price, I researched other companies and we realized we had made the right choice.

Do you think 8x8 Work delivers good value for the price?

Yes

Are you happy with 8x8 Work's feature set?

Yes

Did 8x8 Work live up to sales and marketing promises?

Yes

Did implementation of 8x8 Work go as expected?

Yes

Would you buy 8x8 Work again?

Yes

It's easy to use and has an affordable service. Any small business can utilize this service, from a Fortune 500 company to a local startup. This service is for everyone.

8x8 Work Feature Ratings

Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
5
Directory of employee names
5
Answering rules
4
Call recording
6
Call park
5
Call screening
5
Message alerts
7
Mobile app for iOS
10
Mobile app for Android
10

Comments

  • Alison Stewart | TrustRadius Reviewer
    Dear Customer Thank you for your thoughtful feedback Were pleased to hear that 8x8 meets your needs with its easy-to-use phone services and scalability for international calls. Your input on simplifying the ring profile setup is valuable. Its great to know the service makes your business feel larger while remaining affordable and accessible.

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