Item: 8x8 Work
Rating: 8
Author: Verified User

Overall Satisfaction with 8x8 Work

Use Cases and Deployment Scope

We use 8x8 as our Voip phone system,

We have 6 staff and and it gives us stability and consistency of having a reliable call system for our consultant to be able to reach out to clients and candidates.

Pros and Cons

Pros

Stable and reliable calls and signal
Good customer support
Easy to exchange numbers and add participants as we grow

Cons

I think maybe when setting up provide a more detailed set up to save time and onboarding.
Others I wouldn't like to comment as it good be our headsets (Jabra) but that's the range etc

Return on Investment

If we miss out on clients calls it can equate to monetary lost.
Likewise negative can have the opposite effect

Usability

Reliable, robust

Alternatives Considered

8x8 was the first of this type i have used as a point of comparison

Key Insights

Do you think 8x8 Work delivers good value for the price?

Yes

Are you happy with 8x8 Work's feature set?

Yes

Did 8x8 Work live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of 8x8 Work go as expected?

Yes

Would you buy 8x8 Work again?

Yes

Other Software Used

Jabra Engage Series, SimpleVoIP

Likelihood to Recommend

Well suited across quality, price and in particular customer services too - Area's of improvement could be the start/set up onboarding and get full use of system.

8x8 Work Feature Ratings

Comments

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Alison Stewart
(Vendor Representative) commented 2 months ago
Dear Customer thank you for your feedback Were delighted that 8x8 provides your team with a stable and reliable VoIP system along with excellent customer support. We appreciate your suggestions on improving the setup and onboarding process and well continue to work on enhancements for an even smoother experience. Your insights are valuable in helping us serve you better.

8x8 Review - APAC FM