8x8 Virtual Office
October 24, 2025

8x8 Virtual Office

Wayne Sherwood | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with 8x8 Work

I use 8x8 Work as my softphone. It is a practical and affordable solution for a VOIP system for my insurance agency.

Pros

  • Support
  • Phone interface

Cons

  • Perhaps a built in chat feature on the softphone interface
  • Positive impact. As a small business I can have a professional product that comes across professional to my clients.
Overall very intuitive but some areas have a little bit of a learning curve.

Do you think 8x8 Work delivers good value for the price?

Yes

Are you happy with 8x8 Work's feature set?

Yes

Did 8x8 Work live up to sales and marketing promises?

Yes

Did implementation of 8x8 Work go as expected?

Yes

Would you buy 8x8 Work again?

Yes

I think 8x8 Work is well suited for a 1 person small business. There is a little bit of a leaning curve as to all the features and accessing support.

8x8 Work Feature Ratings

Multi-level Interactive Voice Response (IVR)
9
Answering rules
10
Call recording
10
Call screening
10
Mobile app for iOS
7

Comments

  • Alison Stewart | TrustRadius Reviewer
    Hi Wayne Thank you for your feedback Were delighted to hear that 8x8 Work serves as a practical and professional solution for your insurance agency. We appreciate your suggestion for a built-in chat feature and understand theres a learning curve with some features. Your insights are valuable as we strive to enhance the user experience and support for small businesses.

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