Item: 8x8 Work
Rating: 9
Author: Verified User

Overall Satisfaction with 8x8 Work

Use Cases and Deployment Scope

We use 8x8 Work to reach our clients via calling and messaging. We can use it from anywhere. It is easy to use and works fine. 8x8 is a wonderful software; it has many amazing features that help us grow our business. It has great audio and video quality during the conference.

Pros and Cons

Pros

It makes communication connection stronger.
The SMS service is awesome.

Cons

Which issues are going to the 8x8 PS team? That team is taking too much time to resolve the issue.
Direct premium support is not available.

Return on Investment

Using 8x8, we can reach multiple customers, and it helps to improve my business.
A direct premium support number should be there.

Usability

Excellent in use and has the best support team. I like 8x8 software because it works smoothly without any issues. The 8x8 IT team is always ready for the best support. It has many features. It looks like the champ of the market. Previously, we used another software. We have had a very bad experience with that, but 8x8 is best.

Alternatives Considered

“8x8 Work is easy to use and combines calls, chats, and video meetings in one app. It was quick to set up and works smoothly on both mobile and desktop. Some other tools have more advanced features, but 8x8 Work offers the right mix of reliability, affordability, and simplicity — that’s why we chose it.”

Key Insights

Do you think 8x8 Work delivers good value for the price?

Yes

Are you happy with 8x8 Work's feature set?

Yes

Did 8x8 Work live up to sales and marketing promises?

Yes

Did implementation of 8x8 Work go as expected?

Yes

Would you buy 8x8 Work again?

Yes

Other Software Used

Descartes MacroPoint, DAT One

Likelihood to Recommend

It is best as compared to other which are available in the market. We have number of employee in our and 8x8 is doing good . All employee have nothing problem with 8x8. But in 8x8 there is no provision to connect premium customer support. You have to call customer care and after long time 8x8 team transfer premium support.

8x8 Work Feature Ratings

Comments

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Alison Stewart
(Vendor Representative) commented a month ago
Dear Customer Thank you for your detailed feedback Were thrilled that 8x8 Work enhances your communication with clients and supports your business growth with reliable audio and video quality. We appreciate your insights on premium support and are working to improve the efficiency of our response times. Your positive experience with our user-friendly platform is invaluable and we are committed to continuing to provide dependable solutions for your team.