My overall experience with 8x8 work.
January 13, 2026

My overall experience with 8x8 work.

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with 8x8 Work

I have been using 8x8 for a long time; believe me, this is awesome. I have used multiple tools like this, but 8x8 work is excellent. We are running a logistics business, and we need to make a number of calls to our carriers and customers. 8x8 delivers unbelievable voice quality anytime, anywhere.

Pros

  • Voice quality.
  • Chat
  • Employee friendly interface.

Cons

  • Customer support do not respond properly if you are facing any compliance issue.
  • If any person in the organisation misbehaves with a customer and the customer raises a complaint to the concerned team, they suspend the organisation's entire
  • account without any warning.
  • Rarely we face voice disturbance.
  • Yes , 8x8 work help us to increase, employee productivity.
  • It's helpful to enable our business available 24*7.
  • Voice quality is awesome, I can use it any time and anywhere.
Yes, 8x8 work is helping to maintain our relationship with our customers. Due to 8x8 work, we are only a call away from our customer. 8x8 work is an all-in-one platform that lets me call, chat, and meet with my clients. I don't need to switch to any other software.
It's helpful and saves me time switching multiple tabs.
Absolutely right: 8x8 work improved our operational efficiency and reduced downtime, streamlined communication across teams and customers, and decreased support tickets. 8x8 work has amazing customer support representatives who are knowledgeable and polite. I appreciate the 8x8 work customer support team. 8x8 work has all the useful features that a businesses need.
8x8 work deserves an 8 rating out of 10. 8x8 work has a very nice user interface. 8x8 work interface is so friendly, a beginner can use it easily. 8x8 work web portal is awesome, I dialed a number from the 8x8 work web portal, and it automatically dialed from my desk phone as well, that's amazing and helps me to reach more clients.
We have multiple sister companies, and our company is using Zoom Contact Centre. That company's IT and employees always say that Zoom needs more improvement. Compared with other 8x8 work, this work is excellent, and I am a happy 8x8 customer. My team and I are happy to use 8x8 Work.

Do you think 8x8 Work delivers good value for the price?

Yes

Are you happy with 8x8 Work's feature set?

Yes

Did 8x8 Work live up to sales and marketing promises?

Yes

Did implementation of 8x8 Work go as expected?

Yes

Would you buy 8x8 Work again?

Yes

As per my 8x8 work experience, I will give an 8 rating out of 10. Because 8x8 work is doing very nice in the communication field. 8x8 works to provide seamless, high-quality voice connections with our customers. It has a simple, easy-to-use user interface. I can use 8x8 from my phone, desktop, laptop, and desk phone, which is great.

8x8 Work Feature Ratings

8.3
Hosted PBX
8
Multi-level Interactive Voice Response (IVR)
8
Directory of employee names
9
8.0
Answering rules
8
Call recording
8
Call park
8
Call screening
8
Message alerts
8
8.0
Mobile app for iOS
8
Mobile app for Android
8
Performance & Compatibility of Online Events Software ()
Not Rated
Online Meetings / Events ()
Not Rated
Screen Sharing ()
Not Rated
Online Events Collaboration ()
Not Rated
Online Events Security ()
Not Rated
Unified Communications Platform and Collaboration ()
Not Rated

Comments

  • Alison Stewart | TrustRadius Reviewer
    Alison Stewart
    (Vendor Representative) commented 5 days ago
    Dear Customer thank you for your review. Were glad our voice quality and unified platform support your logistics business. Your feedback is invaluable for our improvement.

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