8x8 - An Effective Tool for Enterprise Communication.
February 22, 2026

8x8 - An Effective Tool for Enterprise Communication.

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with 8x8 Work

Our organization uses 8x8 Work to leverage the service's full capabilities on our desktops. From easy pop-up caller ID to directory look-up, the app makes integration with a deskphone more powerful. In addition, the app allows access to our DID and company phone systems from anywhere in the world.

Pros

  • Access to voice, messaging, and voicemail in one easy location.
  • Utilization of services via computer vs desk phone.
  • Visual notification of cross-platform messaging.
  • More easily accessible list of prior calls (inbound and outbound).

Cons

  • More seamless switching between desk phone and computer.
  • GUI could be nicer looking.
  • Integration with NetSuite has been a game changer to customer experience.
  • Use of IVR has helped staff avoid answering directly while still providing customers with proper call routing.
  • Services provide by 8x8 are 28% lower than our previous system.
Having a centralized location for communication tools has helped, but our transition to these tools has been slow to take hold. Slack, Zoom, and others are being phased out, but employee habits are hard to break. I suggest going cold turkey when anyone makes the switch to force a behavioral change.
It has reduced the frustration of our staff to feel they must answer the phone and allowing the IVR to route calls appropriately. This has resulted in efficiencies in time and effort. Our auto-routing for urgent product issues has also increase customer satisfaction by routing calls directly to field personnel who can resolve customer issues.
Some of the features and administrative functions are a bit difficult, but overall the product is very usable and allows someone with just basic knowledge of telephony to set it up and use it.

Do you think 8x8 Work delivers good value for the price?

Yes

Are you happy with 8x8 Work's feature set?

Yes

Did 8x8 Work live up to sales and marketing promises?

Yes

Did implementation of 8x8 Work go as expected?

No

Would you buy 8x8 Work again?

Yes

If sitting at your desk is the main purpose, the application provides added benefits through call features, a list of prior calls, and even meeting integration with the calendar. When on the road, this application is critical for providing all the functionality as if you were at your desk, no matter where you are in the world.

8x8 Work Feature Ratings

9.3
Hosted PBX
10
Multi-level Interactive Voice Response (IVR)
9
Directory of employee names
9
9.8
Answering rules
10
Call recording
9
Call park
10
Message alerts
10
10.0
Mobile app for iOS
10
Mobile app for Android
10
Performance & Compatibility of Online Events Software ()
Not Rated
Online Meetings / Events ()
Not Rated
Screen Sharing ()
Not Rated
Online Events Collaboration ()
Not Rated
Online Events Security ()
Not Rated
Unified Communications Platform and Collaboration ()
Not Rated

Comments

  • Alison Stewart | TrustRadius Reviewer
    Alison Stewart
    (Vendor Representative) commented 11 days ago
    Dear Customer, Thank you for the detailed feedback! We’re thrilled that 8x8 is driving efficiency and NetSuite integration has been a game changer for your team. We’ve noted your comments on the GUI and desk phone switching—we're always working to refine experiences. We appreciate your partnership!

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