8x8 Work for Quality Efficiency and Improved Tracking
February 26, 2026

8x8 Work for Quality Efficiency and Improved Tracking

Zach Goeppinger | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with 8x8 Work

We went from a traditions IP phone line with an old style menu and no GUI controls or reporting - to 8x8 Work's platform where I can go on and admin from the Admin software and we can see reports on how our system is working. We can also better direct customers to to where they need to be, and have the right people in the right spots for the answers. The set up has also really helped productivity because we have more controls around who gets calls and when, so we can schedule around when people need to focus and not be interupted.

Pros

  • Easy to us interface.
  • Easy to set up for any skill level.
  • Communicates well when issues arise.

Cons

  • Sometimes the support staff don't fully look through work orders or the set up of a company, and can lead people down the wrong path for fixes.
  • 8x8 Work has helped us prioritize better with the call flow options.
  • 8x8 Work helps us know where our calls are coming from and the volume we are seeing.
  • 8x8 Work has been more reliable and works better with more periphrials and other software.
Yes, as described in other sections, it has.
People can sign into one place and can stop handing out personal phone numbers for text. It has also lowered our phone costs as we don't have personnel needing seperate phones to keep personal and business seperate. They can now contain the business communications to the 8x8 Work app for calls, texts, photos, and video chat.
All examples on this have been provided, but giving us the tools to consolidate, control, and track the communicaitons has been a big help.
It's very easy to use, set up, and does all we need.
8x8 Work is the easiest to use and set up into a tech stack that isn't as vertical as others may require.

Do you think 8x8 Work delivers good value for the price?

Yes

Are you happy with 8x8 Work's feature set?

Yes

Did 8x8 Work live up to sales and marketing promises?

Yes

Did implementation of 8x8 Work go as expected?

No

Would you buy 8x8 Work again?

Yes

8x8 Work is well suited for companies that are looking to make a move into cloud telephony and text communicaitons, but don't need the full contact center. It is easy enough to set up some call flows, make recordings, and get up and running quick.

8x8 Work Feature Ratings

10.0
Hosted PBX
10
Multi-level Interactive Voice Response (IVR)
10
Directory of employee names
10
9.6
Answering rules
10
Call recording
10
Call park
10
Call screening
8
Message alerts
10
9.5
Mobile app for iOS
10
Mobile app for Android
9
Performance & Compatibility of Online Events Software ()
Not Rated
Online Meetings / Events ()
Not Rated
Screen Sharing ()
Not Rated
Online Events Collaboration ()
Not Rated
Online Events Security ()
Not Rated
Unified Communications Platform and Collaboration ()
Not Rated

Comments

  • Alison Stewart | TrustRadius Reviewer
    Alison Stewart
    (Vendor Representative) commented 5 days ago
    Hi Zach, Thank you for sharing your comprehensive feedback! We're thrilled that 8x8 Work has vastly improved your communication and productivity with its user-friendly interface and robust platform. We acknowledge your point about support staff, and we'll strive to enhance this experience. Your insights on value, usability, and efficiency are greatly valued as we aim to continuously improve our offerings.

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