Item: 8x8 Work
Rating: 10
Author: Verified User

Overall Satisfaction with 8x8 Work

Use Cases and Deployment Scope

From a customer engagement perspective, we use 8x8 for both outbound and inbound calls. Connecting with clients, giving them updates, asking for the information we need, etc.

We use 8x8 across the org. Communicating with different members regarding processes, priorities, etc. Most of the time, we use the messaging feature which is great.

Pros and Cons

Pros

Technical Issue Resolution. They're always quick and easy to work with when we encounter issues
Analytics Dashboard. It's easy to see what's happening and if I need any data
Mobile app - you won't believe how rare it is to find a good app

Cons

Integration. I hope it integrates with more tools

Unified Platform

People don’t have to jump between different apps to get their work done, which saves time

It's easier for the team to connect with each other while communicating with clients

Efficiency

Communication is now more straightforward since everything is in just one place. Looking for colleagues' information is easier since it's all in one place and has a description of which department they belong in

Usability

I barely had any issues using 8x8

Alternatives Considered

JustCall

Personally, I prefer 8x8 because of ease of use, ability to customize, and support from the team.

Key Insights

Do you think 8x8 Work delivers good value for the price?

Yes

Are you happy with 8x8 Work's feature set?

Yes

Did 8x8 Work live up to sales and marketing promises?

Yes

Did implementation of 8x8 Work go as expected?

Yes

Would you buy 8x8 Work again?

Yes

Other Software Used

Microsoft Dynamics 365, Salesforce Agentforce Marketing

Likelihood to Recommend

I would recommend it mostly because of how easy it is to use. nothhing too complicated. I hardly encounter any issues, and if I do, their support is always quick to assist.

Also, they help us when we're working on integrating 8x8 with other tools, which we appreciate a lot.

8x8 Work Feature Ratings

Comments

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Alison Stewart
(Vendor Representative) commented 13 days ago
Dear Customer, Thank you for the fantastic 10/10 review! We’re thrilled that our mobile app and analytics dashboard are driving efficiency for your team. It’s also great to hear our support team has been helpful with your integrations. We appreciate your feedback on expanding our tool connections and look forward to supporting your continued success.

Great tool to use