Everything you need for remote work from a physical office
November 29, 2021

Everything you need for remote work from a physical office

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with 8x8 X Series

We were looking for a VOIP solution that would be easy to set up and would allow us to use physical phones in the office while also allowing for remote work away from the office. Right off the bat, 8x8 X Series was super easy to set up, and they've got really great customer service that was always easy to reach and to work with. Having the ability to answer phone calls coming into the office while at home or elsewhere has made things much easier for us, and the virtual assistant/routing options are great as well!
  • Customer service.
  • Easy setup
  • Reliable service.
  • Some of the online dashboard features can be a little difficult to figure out, but they've improved this over the years that we've been using them.
  • Setting up the different lines and numbers can be complicated, but it'll really depend on your particular setup.
  • Mobile/computer app for remote access.
  • Auto attendant.
  • 8x8 X Series has allowed us to function during the pandemic with significantly increased remote work without missing a beat, so the ROI on that is pretty substantial and probably not truly quantifiable.
  • 8x8 X Series allows us to be flexible with our work hours, allowing employees to work elsewhere when necessary (e.g. lockdowns, appointments, family matters, etc.).

Do you think 8x8 X Series delivers good value for the price?

Yes

Are you happy with 8x8 X Series's feature set?

Yes

Did 8x8 X Series live up to sales and marketing promises?

Yes

Did implementation of 8x8 X Series go as expected?

Yes

Would you buy 8x8 X Series again?

Yes

Coming from the perspective of a small office, we've really appreciated the flexibility that 8x8 X Series has allowed us to practice. We can answer and route phone calls remotely while not in the office, and nobody would ever know we weren't in the office. Also having an auto attendant that's easy to manage can add a layer of professionalism and help us by routing calls a little easier.

8x8 X Series Feature Ratings

Hosted PBX
Not Rated
User templates
7
Call reports
Not Rated
Directory of employee names
7
Answering rules
8
Call recording
8
Call park
8
Call screening
8
Message alerts
6
Video conferencing
Not Rated
Audio conferencing
8
Video screen sharing
Not Rated
Instant messaging
Not Rated
Mobile app for iOS
8
Mobile app for Android
8