Best service at the best rate
December 05, 2021

Best service at the best rate

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with 8x8 X Series

8x8 X Series is our primary phone system and it has worked perfectly for all [our] needs. 8x8 X Series is easy to use and we especially like the integration of SMS messaging. As the owner, I enjoy the ability to access the system virtually via my personal cellphone and am able to make changes from [anywhere].
  • SMS messaging
  • Phone application
  • Reliability
  • Initial setup can be a little difficult
  • SMS messaging
  • Cloud based
  • Reliability has been outstanding
  • Features work very well for my needs

Do you think 8x8 X Series delivers good value for the price?

Yes

Are you happy with 8x8 X Series's feature set?

Yes

Did 8x8 X Series live up to sales and marketing promises?

Yes

Did implementation of 8x8 X Series go as expected?

No

Would you buy 8x8 X Series again?

Yes

Microsoft 365 (formerly Office 365), Spectrum
When contacting customers, having the ability to text message is extremely important.

8x8 X Series Feature Ratings

Hosted PBX
10
User templates
Not Rated
Directory of employee names
10
Answering rules
10
Call recording
10
Call park
Not Rated
Call screening
10
Message alerts
8
Video conferencing
10
Audio conferencing
10
Video screen sharing
10
Instant messaging
10
Mobile app for iOS
Not Rated
Mobile app for Android
10