Functional but quirky
November 24, 2021

Functional but quirky

Brendan Harris | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with 8x8 X Series

I use 8x8 X Series at [the] office and on [my] laptop and cellphone for remote access. Can usually access outside of office
  • Allows remote access
  • Phone and fax use
  • Visual voicemail
  • Voicemails usually stop after 30 seconds
  • No way to silence phone ringing
  • Loses connection at times
  • Remote access
  • Phone and fax use
  • Customer service availability
  • Better remote access
  • Functionality
  • Support

Do you think 8x8 X Series delivers good value for the price?

Yes

Are you happy with 8x8 X Series's feature set?

Yes

Did 8x8 X Series live up to sales and marketing promises?

No

Did implementation of 8x8 X Series go as expected?

Yes

Would you buy 8x8 X Series again?

Yes

Microsoft 365 (formerly Office 365)
Remote access is helpful. Can access work phone and voicemail from home or while traveling, as long as there is a connection. If poor service, it is problematic, but otherwise works fairly well, and it is linked with both phone and laptop to the office phone, so can access on all devices.

8x8 X Series Feature Ratings

Hosted PBX
6
User templates
6
Call reports
Not Rated
Directory of employee names
Not Rated
Answering rules
7
Call recording
7
Call park
Not Rated
Call screening
8
Message alerts
6
Video conferencing
Not Rated
Audio conferencing
8
Video screen sharing
Not Rated
Instant messaging
8
Mobile app for iOS
8
Mobile app for Android
Not Rated