Item: 8x8 X Series
Rating: 10
Author: Jondre Chandler

Use Cases and Deployment Scope

We implemented 8x8 cloud PBX to replace our aging on-site current PBX's and servers and other call center equipment. This allowed us to retire all the site equipment and remove the
high cost of licensing & maintenance.

Because we have multiple sites across the region, now we can
do Ext. to Ext. dialing within the office.

Pros and Cons

There is a very reliable cloud-based solution. We are a service provider to our customers and our call centers must stay up and running!
Are very helpful to assist you in setting up your cloud-based PBX and get you up and running, or turn you loose and let you do as much as you would like to use cloud-based 8x8 portal tools.

Adding more call center features for the agents, supervisors, and queues that we had before with the old Nortel system.
When we have big problems, having to set up a call with an 8x8 engineer from the UK, to help us get a fix.
Porting over TF numbers or getting new TF numbers from South American country's, in a timely turnaround time.

Return on Investment

When we added up all of our telecom total cost, we were able to reduce ¼ off all the yearly budget even with call centers using 8X8 licenses for our agents.
Another big factor for us is that we could deploy agents quickly as needed to cover bad weather problems, which seem to be occurring more frequently.

Support Rating

It
performs very well with what we have to date, but there is room for improvement. I like that 8x8 is Very
willing to listen to our requests, and try to put them on the foreseeable
future updates.

Key Insights

Do you think 8x8 X Series delivers good value for the price?

Yes

Are you happy with 8x8 X Series's feature set?

Yes

Did 8x8 X Series live up to sales and marketing promises?

Yes

Did implementation of 8x8 X Series go as expected?

Yes

Would you buy 8x8 X Series again?

Yes

Usability

8x8 is
continually upgrading the quality of the standard office phone features, and this allows for
better communications interfacing with products like Microsoft teams two simple
fight the user experience.

I like that 8x8 is continually improving VCC and adding new channels for our agents to communicate with our customers.

Professional Services

They may
not always agree with our way of thinking, but they’ve always listened and tried to bring
to the table a solution!

Contract Terms and Pricing Model

At this time, we’re very happy with the pricing model that we have worked out and they have provided for us. Just be sure to do your homework, and use your comparisons to work out your cost with 8x8. They will be very straightforward with you on what they can
adjust for you.

Likelihood to Recommend

8x8 has given us great flexibility during the COVID-19
pandemic, not only to have our agents for the call center work remotely, but
all office employees being able to be loaded 8x8 Work as softphones on
computers and smartphones.

This gave everyone much-needed flexibility to continue
working, no matter where they need to be.

"Solid and Great Business relationship"

Overall Satisfaction with 8x8 X Series