"Solid and Great Business relationship"
February 22, 2022
"Solid and Great Business relationship"
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with 8x8 X Series
We implemented 8x8 cloud PBX to replace our aging on-site current PBX's and servers and other call center equipment. This allowed us to retire all the site equipment and remove the
high cost of licensing & maintenance.
Because we have multiple sites across the region, now we can
do Ext. to Ext. dialing within the office.
high cost of licensing & maintenance.
Because we have multiple sites across the region, now we can
do Ext. to Ext. dialing within the office.
- There is a very reliable cloud-based solution. We are a service provider to our customers and our call centers must stay up and running!
- Are very helpful to assist you in setting up your cloud-based PBX and get you up and running, or turn you loose and let you do as much as you would like to use cloud-based 8x8 portal tools.
- Adding more call center features for the agents, supervisors, and queues that we had before with the old Nortel system.
- When we have big problems, having to set up a call with an 8x8 engineer from the UK, to help us get a fix.
- Porting over TF numbers or getting new TF numbers from South American country's, in a timely turnaround time.
- When we added up all of our telecom total cost, we were able to reduce ¼ off all the yearly budget even with call centers using 8X8 licenses for our agents.
- Another big factor for us is that we could deploy agents quickly as needed to cover bad weather problems, which seem to be occurring more frequently.
Do you think 8x8 Work delivers good value for the price?
Yes
Are you happy with 8x8 Work's feature set?
Yes
Did 8x8 Work live up to sales and marketing promises?
Yes
Did implementation of 8x8 Work go as expected?
Yes
Would you buy 8x8 Work again?
Yes