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Great product for the price!
Updated February 25, 2022

Great product for the price!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with 8x8 X Series

I use X series every day. I like the X product as it provides me the capability to keep an eye on my staff and also have the ability to barge, whisper, and listen in on their conversations. This allows me to easily assist my staff while also providing a fast and simple way to speak to a customer if necessary.
  • Good software.
  • Whisper, barge, listen in.
  • Better presence information.
  • More customization for ring groups.
  • Pricing is good for what we get and how we use it as a product.
Support for 8x8 is the single most terrible aspect of the 8x8 product. When you call, you can't even reach support, unless you explicitly choose Sales, and then ask them to transfer me to Support.

Do you think 8x8 Work delivers good value for the price?

Yes

Are you happy with 8x8 Work's feature set?

Yes

Did 8x8 Work live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of 8x8 Work go as expected?

Yes

Would you buy 8x8 Work again?

Yes

It's a very easy product to use and all my staff use it efficiently.
It's an overall well rounded product that gives every company everything they need to run a successful business via VoIP.

8x8 Work Feature Ratings

Cloud PBX ()
Not Rated
10.0
Answering rules
10
Call recording
10
Call park
10
Call screening
10
Message alerts
10
Not Rated
Video conferencing
Not Rated
Audio conferencing
Not Rated
Video screen sharing
Not Rated
Instant messaging
Not Rated
10.0
Mobile app for iOS
10
Mobile app for Android
Not Rated

Using 8x8 X Series

4 - Upper management, management, customer service representatives.
1 - prior 8x8 administrative use
  • team communication
  • monitoring of tasks
  • quality control
  • texting customers
  • auto outbound dialers
  • text message campaigns
Salesforce Commerce Cloud, Intuit Online Payroll (discontinued), CallFire

Evaluating 8x8 X Series and Competitors

  • Price
  • Product Features
  • Product Usability
  • Product Reputation
  • Prior Experience with the Product
I wouldn't change a thing. I would choose 8x8 again.
None.

8x8 X Series Implementation

This was an easy process since it was done by our admin at the time who has used this system for years and was already familiar with the process.
  • Implemented in-house
  • easy implementation

8x8 X Series Training

  • no training
Yes, it is easy to learn on your own. However, our company had an advantage because our admin already had experience with the platform/software.

Configuring 8x8 X Series

Not involved in this process, but do hear that it is pretty easy to configure.
Sorry, no.
No - we have not done any customization to the interface
No - we have not done any custom code
None.

8x8 X Series Support

ProsCons
Quick Resolution
Good followup
Problems get solved
Kept well informed
No escalation required
Support cares about my success
None
No because the company felt they did not need it and were more prone to self servicing.
8X8 is an exceptional service! Over the years, I have seen the support side gain more knowledge and experience. The most recent issue I've encountered was already known by the company and an update was already available to correct the desktop issue. I haven't had to pick up the phone in months! Thank you, 8x8! Time is money. Time is very valuable.

Using 8x8 X Series

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • transfers
  • text messaging
  • group voicemails
  • none are difficult or cumbersome.
  • the functions are pretty straight forward.
Yes - It works great! I use it daily!

8x8 X Series Reliability

Integrating 8x8 X Series

Even though I don't have personal experience, I rate it a 10 because I have heard only great things from users that have integrated it with their platforms.
None
  • SalesForce
none
None at this time.

Relationship with 8x8, Inc.

Easy, smooth transaction experience.
We had a pretty easy, straight forward sale. Best price and upgrade was offered up front.
Email your account manager with requests. They will follow up promptly.

Upgrading 8x8 X Series

Yes - Release went smoothly with no delays or negative impacts.
  • Supervisory functions
  • ability to monitor the customer service delivery to our customers