Love it - could do better with customer service and simplify features

I am not impressed with the response to tickets we input. I never feel like they take the time to fully understand our issue. For instance, we could not record a new VM and save it. We tried everything. No one suggested deleting old messages (which we did after the call and it seemed to help), no one gave alternate solutions, and no one really seemed to understand the urgency of the matter. I would much rather have a point person or team I turn to for problems rather than just calling in and getting someone that does not understand our business, how we use the product, etc.

Overall, the app is very easy to use, the desktop is very easy to use, and for what I need, the phone is also very easy. Online login for reporting, VM, etc, can be complex, but I can get through what I need to. Call reporting gives SO MUCH data - would be nice to have a simplified report to run.

It is well suited for busy offices with heavy phone traffic. It is good when calls come into the mainline, not each person's individual line. It is good for offices with remote workers. It is good for offices with various locations. It is not good for areas with poor reception (app) or areas with frequent internet outages.