8x8 is a Great Resource!
February 26, 2022

8x8 is a Great Resource!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with 8x8 X Series

I use 8x8 in almost every aspect of my job. It is my main point of contact with my teammates and with outside businesses and customers. I use the fax function daily. Because it works so well, I don't know how I would manage without it. I know that 8x8 will receive every incoming and outgoing call, text, and fax. It makes my work easier, as I can access 8x8 in its entirety via my cell phone when I am away from my desk.
  • Sends confirmations that faxes are sent successfully
  • Customer service is top notch and fast!
  • High level of settings customization. I love how I can automatically record all calls
  • I can use 8x8 on my cell phone with out any lapse in quality.
  • When I start typing numbers to dial, I would love to see suggestions based on what I've called previously (outside of the company)
  • I would like to copy previous messages sent via fax on the cover note. There is no option to copy so I have to type everything over if I have to resend the fax.
  • I don't have a third suggestion.
  • Positive: Easy to use. Very few buttons but it has everything I need
  • Positive: I didn't need to read an instruction manual to use this my first time and less downtime as I can figure out how to do anything I need with the simple interface
  • Positive: Great mobile app so I can contact customers outside of work
They are very prompt in their replies. I've emailed support and received phone support. Each time, they helped efficiently and they easily troubleshot the few issues that I have had. If I have any questions or concerns about anything in the near future, I know I won't need to dread the phone call to support.

Do you think 8x8 X Series delivers good value for the price?

Yes

Are you happy with 8x8 X Series's feature set?

Yes

Did 8x8 X Series live up to sales and marketing promises?

Yes

Did implementation of 8x8 X Series go as expected?

Yes

Would you buy 8x8 X Series again?

Yes

It is very easy to use. I could use this product without a user manual. There are a few buttons but everything that I need to be done gets done with minimum effort. The settings are also nicely laid out and everything is very organized. I can customize my experience with 8x8, as well.
I have a very phone-heavy job. I receive calls, texts, and fax every day. This takes a few different programs and puts them into one great experience. I don't have to worry about my phone not ringing or alerting me of a new call. It wouldn't be used to its potential in a fewer communications-heavy job.

8x8 X Series Feature Ratings

Hosted PBX
Not Rated
User templates
10
Call reports
10
Directory of employee names
10
Answering rules
10
Call recording
10
Call park
10
Call screening
10
Message alerts
10
Video conferencing
Not Rated
Audio conferencing
Not Rated
Video screen sharing
Not Rated
Instant messaging
10
Mobile app for iOS
Not Rated
Mobile app for Android
10