Item: 8x8 X Series
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

We use the 8x8 Work UCaaS phones for employees to address a hybrid/flexible work environment since it just works anywhere we have an internet connection via a desk phone, mobile app, PC App, or web app. Supporting and managing the technology around collaboration and communication is no longer an issue or something we even need to think about. With previous on-premise systems, we have to purchase one-time licenses, add hardware and support, and have many things to go wrong (VPN, on-premise hardware, additional complex programming, etc). The product is easy to use, flexible and scalable for our needs.

Pros and Cons

Remote workers.
Integrating into existing business applications.
Scalability
Ease of use.
Uptime/Availability

Ease of updating voicemail greetings from Mobile app.
US Based support.
Speed of porting numbers.

Return on Investment

Allowed to empower employees from any geographical location.
Net savings of of over $300 per month over on-premise technology.
No downtime compared to 2-4 outages per year.

Support Rating

Working with our 8x8 VAR partner has greatly improved the level of customer service as the first point of contact for questions or support and was glad to have that as an option rather than a different support person in a contact center every time. Most of the easy day-to-day questions are no longer even questions due to the ease of use and simplified experience on 8x8. The support and responsiveness on the porting process at the go-live left a little more to be desired.

Key Insights

Do you think 8x8 X Series delivers good value for the price?

Yes

Are you happy with 8x8 X Series's feature set?

Yes

Did 8x8 X Series live up to sales and marketing promises?

Yes

Did implementation of 8x8 X Series go as expected?

Yes

Would you buy 8x8 X Series again?

Yes

Usability

Most of the easy day-to-day questions are no longer even questions due to the ease of use and simplified experience on 8x8. Changing voicemail via the desk phone or mobile app could be simplified or match the ease of using the 8x8 desktop app.

Professional Services

The porting process and communication could be improved. Great on-demand catalog of training via 8x8 University!

Contract Terms and Pricing Model

Competitive pricing compared to others in the market and flexible terms.

Likelihood to Recommend

8x8 is well suited for the smallest business to a large enterprise for anyone looking to streamline communications, enable a remote/mobile or hybrid workforce, and also anyone looking to upgrade off on-premise technology to an always-on cloud system. 8x8 would not be well suited for businesses with aging infrastructure with outdated data cabling that prefers to have IP desk phones or any hotel/hospitality customers.

Success with 8x8 for SMB business with hybrid workforce.

Overall Satisfaction with 8x8 X Series