8x8 X Series addresses all your phone needs
February 28, 2022

8x8 X Series addresses all your phone needs

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with 8x8 X Series

We use 8x8 Series for our phone system. We are a medical office with 50+ employees and several different departments. 8x8 Series is configured to meet each department's needs.
  • Auto attendant can be modified to suit your business needs.
  • The use of ring groups makes your staff more accessible.
  • Reporting
  • Dash board with real time.
  • Perhaps the need to assign so many numbers to a user or devise. It gets confusing at times.
  • Less drop calls at our call center.
  • Has added value to our practice in customer service.
  • Helped adjust to Covid interruption of business.
Support staff/options are great!
It has a training option to fit your busy work schedule (8x8 Series university, Webex courses, one on one with your rep).

Do you think 8x8 Work delivers good value for the price?

Yes

Are you happy with 8x8 Work's feature set?

Yes

Did 8x8 Work live up to sales and marketing promises?

Yes

Did implementation of 8x8 Work go as expected?

Yes

Would you buy 8x8 Work again?

Yes

Usability is great. It is user-friendly and easy to implement.
Professional services are great. They take their time with you and make sure you fully understand your question/answer.
We use 8x8 Series in our call center and it works great. Workflow is distributed evenly among operators. It redirects calls when there are experiencing high call volume. You decide its functionality based on your business needs.

8x8 Work Feature Ratings

Call reports
10
Directory of employee names
10
Answering rules
10
Call recording
10
Call park
10
Call screening
10
Message alerts
10
Video conferencing
10
Audio conferencing
10
Video screen sharing
10
Instant messaging
Not Rated
Mobile app for iOS
10
Mobile app for Android
10