It started off as a great partnership but recently became a nightmare. Firstly - our call log history disappeared and it took them 4 DAYS to fix that, in the meanwhile, we couldn’t even see the calls we might have missed during that time. Support was just terrible - unresponsive, unprofessional with terrible English. They finally managed to fix that and I was almost certain to switch to another company, but they promised me that it is the last time something like this happens. Fast forward to today - we have been unable to send out any texts for a majority of our extensions since Thursday last week. It is Tuesday today and the issue is still there — even though they told me two or three times that it was fixed. As I am writing this review I have been listening to their TERRIBLE on-hold melody for 39 minutes while they are supposedly transferring me to “a senior tech” — whatever it means. We are now on the sixth day of waiting, yesterday lost $1500+ of revenue because of this, and who knows how much more we are going to lose because of this terrible company. We will be porting out our numbers and leaving 8x8 for good as soon as humanly possible and I will probably be putting a case together with my attorney to sue them for lost profits.
