8x8 Telephony
September 20, 2022

8x8 Telephony

Anallyn Taban | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with 8x8 X Series

We always wanted an application that we could leverage into our SSO log in and 8x8 even before has enabled us to remove the need to enter our password every now and then. Another compliment tp 8x8 is the ease of calls, monitoring, ability to create forms and enhance reporting capabilities. Most of our client facing campaigns use 8x8 as our recommended telephony platform. I appreciate the improvements made on voicemails as well as upgrades as it made it easier for us to communicate and make calls via 8x8 without the sudden disconnection.

Pros

  • Call Statistics
  • Omnichannel platform
  • Data security
  • Enhanced Experience
  • Meeting as a Service

Cons

  • SMS as sometimes the OTP comes in late
  • Data Security as we need to protect client data
  • Call Stats as we want to ensure 100% monitoring and reporting capabilities
  • Omnichannel communication and single sign on feature for our organization
  • Easy installation and application
  • Improved communication
  • Enhanced experience
  • Secured data
Well we use both 8x8 and NICE inContact CXOne. It is an organization and LOB decision as we have many clients then the enterprise. We use 8x8 for clients.

Do you think 8x8 Work delivers good value for the price?

Yes

Are you happy with 8x8 Work's feature set?

Yes

Did 8x8 Work live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of 8x8 Work go as expected?

I wasn't involved with the implementation phase

Would you buy 8x8 Work again?

Yes

When we moved to 8x8 for our client facing campaigns, it became easier to track calls, create forms, manage reporting and use the available channels offered by 8x8 to improve overall experience.

8x8 Work Feature Ratings

9.7
User templates
9
Call reports
10
Directory of employee names
10
9.4
Answering rules
10
Call recording
10
Call park
9
Call screening
9
Message alerts
9
9.5
Video conferencing
9
Audio conferencing
9
Video screen sharing
10
Instant messaging
10
10.0
Mobile app for Android
10

Comments

  • Jeremiah Mercado | TrustRadius Reviewer
    Jeremiah Mercado
    (Vendor Representative) commented 2 years ago
    Hi Anallyn! We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone. Have a nice day ahead!

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