Item: 8x8 Work
Rating: 7
Author: Verified User

Use Cases and Deployment Scope

We decided to purchase and use the 8x8 X Series service because our call volume was very high. We implemented a phone tree and individual voicemails. It has helped with directing calls to the right person and giving information to callers without a person picking up the phone. This has been a great service and reduced distractions in our office.

Pros and Cons

Phone trees.
Call routing.
Easy to set up.

The default robot voice is not the best. Would be good to have more options.
Pairing phones to users took a long time.
Voicemail transcription is not perfect.

Return on Investment

Users get fewer calls.
Users stay on task.
Calls go to the correct person.

Key Insights

Do you think 8x8 Work delivers good value for the price?

Yes

Are you happy with 8x8 Work's feature set?

Yes

Did 8x8 Work live up to sales and marketing promises?

Yes

Did implementation of 8x8 Work go as expected?

Yes

Would you buy 8x8 Work again?

Yes

Other Software Used

Microsoft Windows, ChromeOS, Adobe Acrobat

Likelihood to Recommend

The 8x8 X Series service is well-suited for multiple users. Both the web and application interface are easy to use, and easy to teach to less tech savy users. The customer service is very responsive and helpful. Pricing seems in line with competition. The multiple lines are helpful for dealing with multiple callers.

8x8 X Series review

Overall Satisfaction with 8x8 X Series