VOIP for your medical practice
Jeffrey Weist, MSW, LICSW | TrustRadius Reviewer
October 29, 2019

VOIP for your medical practice

Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with 8x8 X Series (Formerly Virtual Office)

We use it for our whole business. If I have had any questions about issues, customer support addressed my issue immediately.
  • HIPPA and HITECH compliant
  • They update their app regularly.
  • Their app is great because I can call from anywhere with it and it looks like I am calling from my office.
  • I would love to see some kind of transcript feature where I can print out my voicemails to store in the client's charts.
  • Made our phone system manageable. Easy for new people to use. We have had fewer missed calls because the receptionist can manage the incoming calls and where the call needs to go to.
We only did a web search for other companies and found this service to fit all our needs, especially being able to get a BAA to help our HIPPA and HITECH compliance. It was over three years ago so I do not recall what others we looked at, but we did a general web search.
I have used their support a few times and found they respond quickly to resolve my problem. They handled every problem I had. If I had questions setting up their service again customer support walked me through. It was easy to add a lines and order new products if need be. Their sales team is very helpful and quick to respond.

Do you think 8x8 X Series (Formerly Virtual Office) delivers good value for the price?

Yes

Are you happy with 8x8 X Series (Formerly Virtual Office)'s feature set?

Yes

Did 8x8 X Series (Formerly Virtual Office) live up to sales and marketing promises?

Yes

Did implementation of 8x8 X Series (Formerly Virtual Office) go as expected?

Yes

Would you buy 8x8 X Series (Formerly Virtual Office) again?

Yes

This service is well suited for any medical professional in a private practice or large organization. You can request a BAA which helps in HIPPA compliance. I manage the account and it is easy to set up the call tree for our office. It is simple to activate different call scenarios, for example, a holiday we can easily switch over our phones to holiday mode.

8x8 X Series (Formerly Virtual Office) Feature Ratings

User templates
10
Call reports
9
Directory of employee names
10
Answering rules
10
Call recording
8
Call park
10
Call screening
10
Message alerts
10
Video conferencing
9
Audio conferencing
9
Mobile app for iOS
8