8x8 Customer Review
October 29, 2019

8x8 Customer Review

Gary Garewal | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with 8x8 X Series (Formerly Virtual Office)

Remote Connectivity and Auto Attendant support. Easy to access on the phone application and has seamless integration and great quality of HD sound for all calls. We also use digital faxes for all our users which is very handy.

Pros

  • No issues with the firewall for VOIP.
  • Seamless integration into your workflow with HD Quality.
  • The product is priced well with all the features.
  • Works like a large phone exchange.
  • The support staff is great!

Cons

  • App that is downloaded can sometimes act up.
  • Updates on the application cause issues or results in a crash on the desktop version.
  • Phone app works fine.
  • Faxes can have some issues in these apps.
  • Yes, great cost point for anyone to start with this system.
Pricing point and features.
Sometimes the wait time for technical support is way too long. I did see a drop in the Customer Sales department especially after older/original account managers were changed. I don't think our current rep is any were close to.

Do you think 8x8 Work delivers good value for the price?

Yes

Are you happy with 8x8 Work's feature set?

Yes

Did 8x8 Work live up to sales and marketing promises?

Yes

Did implementation of 8x8 Work go as expected?

Yes

Would you buy 8x8 Work again?

Yes

Not great for people looking for full office automation in a large organization.

8x8 Work Feature Ratings

10.0
Hosted PBX
10
Call reports
10
Directory of employee names
10
7.5
Answering rules
5
Call recording
10
Call park
10
Call screening
Not Rated
Message alerts
5
6.5
Video conferencing
3
Audio conferencing
10
10.0
Mobile app for iOS
10
Mobile app for Android
10

Comments

More Reviews of 8x8 Work

  1. Home
  2. VoIP Providers
  3. 8x8 Work Reviews
  4. User Review of 8x8 Work