Item: 8x8 Work
Rating: 6
Author: Verified User

Overall Satisfaction with 8x8 X Series (Formerly Virtual Office)

Use Cases and Deployment Scope

Our museum uses 8x8 as our main phone system and has done so for the past ten years.

Pros and Cons

Pros

It works just fine as far as phone systems go.

Cons

Setting up the phone system can be a bit of a morass.

Support Rating

It took a bit of effort to get assistance from an actual person when I was looking for support, but when I did, DJ was very patient, knowledgeable, and helpful.

Usability

On the front end, it's pretty standard as far as phone systems go. On the back end, I find it difficult to navigate.

Key Insights

Do you think 8x8 Work delivers good value for the price?

Not sure

Are you happy with 8x8 Work's feature set?

Yes

Did 8x8 Work live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of 8x8 Work go as expected?

I wasn't involved with the implementation phase

Would you buy 8x8 Work again?

Yes

I don't have experience with other phone systems so I am not sure if it is just phone systems in general or just this one, but I find the back end a bit difficult to navigate. In addition, I am not entirely sure if I just haven't figured it out yet but it does not appear you can change your personal message from an off-site location. I have tried with no success. That could be user error, however.

8x8 Work Feature Ratings

Comments

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Jeremiah Mercado
(Vendor Representative) commented 5 years ago
Hello and thank you for your honest feedback. We understand your concerns and wanted to help out. You can reach us out either via phone call, chat or creating web case. Please use this link as your reference https://support.8x8.com/support-services/support/contact-8x8-technical-support

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