No Offense 8x8
October 08, 2020

No Offense 8x8

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with 8x8 X Series (Formerly Virtual Office)

Our museum uses 8x8 as our main phone system and has done so for the past ten years.
  • It works just fine as far as phone systems go.
  • Setting up the phone system can be a bit of a morass.
It took a bit of effort to get assistance from an actual person when I was looking for support, but when I did, DJ was very patient, knowledgeable, and helpful.
On the front end, it's pretty standard as far as phone systems go. On the back end, I find it difficult to navigate.

Do you think 8x8 X Series delivers good value for the price?

Not sure

Are you happy with 8x8 X Series's feature set?

Yes

Did 8x8 X Series live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of 8x8 X Series go as expected?

I wasn't involved with the implementation phase

Would you buy 8x8 X Series again?

Yes

I don't have experience with other phone systems so I am not sure if it is just phone systems in general or just this one, but I find the back end a bit difficult to navigate. In addition, I am not entirely sure if I just haven't figured it out yet but it does not appear you can change your personal message from an off-site location. I have tried with no success. That could be user error, however.

8x8 X Series Feature Ratings

Hosted PBX
5
User templates
5
Call reports
5
Directory of employee names
5
Answering rules
6
Call recording
7
Call park
6
Call screening
5
Message alerts
5
Video conferencing
Not Rated
Audio conferencing
Not Rated
Video screen sharing
Not Rated
Instant messaging
Not Rated
Mobile app for iOS
2
Mobile app for Android
Not Rated