8X8
January 13, 2021

8X8

Sally Botwick | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with 8x8 X Series (Formerly Virtual Office)

Our company uses 8X8 to mange all of our phones. Our employees work remotely and use "softphones" to answer and make phone calls.

Pros

  • We are able to manage all of the phones for the company, including 800 numbers, and virtual numbers.

Cons

  • We were recently changed over to the newer platform. Everything was transitioned over but navigating the new system has been challenging. It is difficult to find my monthly bill. I recently needed to change the call forwarding options on our main number and I could not find out how to do that. I found out that during the transition, everything was copied over. I needed to "clone" my auto attendant settings in order to make any changes. I wish the interface was more user friendly.
  • Overall has been helpful.
8X8 is the only product that I have used, so I can not compare

Do you think 8x8 Work delivers good value for the price?

Not sure

Are you happy with 8x8 Work's feature set?

Yes

Did 8x8 Work live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of 8x8 Work go as expected?

I wasn't involved with the implementation phase

Would you buy 8x8 Work again?

Yes

It is a challenge to find the customer support phone number. The system wants you to use an automated system, but it didn't provide the answers that I was looking for.

8x8 Work Feature Ratings

9.0
Hosted PBX
Not Rated
Directory of employee names
9
8.0
Answering rules
8
Call recording
8
Call park
8
Call screening
8
Message alerts
8
9.0
Mobile app for iOS
9
Mobile app for Android
9
Performance & Compatibility of Online Events Software ()
Not Rated
Online Meetings / Events ()
Not Rated
Screen Sharing ()
Not Rated
Online Events Collaboration ()
Not Rated
Online Events Security ()
Not Rated
Unified Communications Platform and Collaboration ()
Not Rated

Comments

  • Jeremiah Mercado | TrustRadius Reviewer
    Jeremiah Mercado
    (Vendor Representative) commented 5 years ago
    Thank you so much for leaving a feedback Sally, sorry to hear that you are having challenges navigating the new interface. The new interface is really super easy to get used to. Please use this as the complete guide for our Admin Console. Link: https://support.8x8.com/manuals-user-guides/products/8x8-work-manuals-user-guides You can also check Billing Statements in the 8x8 Support Portal with this guide https://support.8x8.com/support-services/billing-account-management/checking-billing-statements-in-the-support-portal

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