Works ok...when it wants to
Updated April 28, 2022

Works ok...when it wants to

Derek Dukes | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with 8x8 X Series

8x8 X Series gives our company the portability need, especially with COVID-19 and the fact that most of our employees are working from home offices. Setup was fairly easy. We purchased phones, set up our network internally, and finished setup with 8x8 within a few hours. I have deployed all 8x8 products to our workers - from physical phones, mobile soft phone apps, and applications that are available on Mac and PC. One gripe I do have about 8x8 X Series is the new X-Series administrative console. [From my experience] the learning curve is steep and we were not offered any training before it was rolled out to us. I have had to contact support on issues that used to be relatively straightforward. I'm slowly getting the hang of it, but hopefully, there will be an overhaul to the X-Series platform soon.
  • Ease of use
  • Portability
  • Reliability
  • [The] 8x8 X Series admin console is confusing.
  • Simple tasks in the old portal became unnecessarily complex in the new console.
  • Training should've been provided before it was rolled out to us.
  • Call forwarding
  • Hunt Groups
  • Ease of deployment
  • Call Recording
  • Extends the reach of our sales and marketing team.
  • Robust call reporting helps manage staffing levels.
  • Reduced maintenance cost on hardware.

Do you think 8x8 X Series delivers good value for the price?

Yes

Are you happy with 8x8 X Series's feature set?

Yes

Did 8x8 X Series live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of 8x8 X Series go as expected?

Yes

Would you buy 8x8 X Series again?

Yes

For small business[es] that need a robust PBX package, 8x8 X Series is one of the better products in the market. The phones offered are some of the best, and while aspects such as the online portal can use some work, the product as a whole works well.

8x8 X Series Feature Ratings

Hosted PBX
Not Rated
Call reports
6
Directory of employee names
7
Answering rules
6
Call recording
9
Call park
6
Call screening
5
Message alerts
6
Video conferencing
5
Audio conferencing
5
Video screen sharing
Not Rated
Instant messaging
Not Rated
Mobile app for iOS
8
Mobile app for Android
10