Works ok...when it wants to
Updated April 28, 2022

Works ok...when it wants to

Derek Dukes | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with 8x8 X Series

8x8 X Series gives our company the portability need, especially with COVID-19 and the fact that most of our employees are working from home offices. Setup was fairly easy. We purchased phones, set up our network internally, and finished setup with 8x8 within a few hours. I have deployed all 8x8 products to our workers - from physical phones, mobile soft phone apps, and applications that are available on Mac and PC. One gripe I do have about 8x8 X Series is the new X-Series administrative console. [From my experience] the learning curve is steep and we were not offered any training before it was rolled out to us. I have had to contact support on issues that used to be relatively straightforward. I'm slowly getting the hang of it, but hopefully, there will be an overhaul to the X-Series platform soon.
  • Ease of use
  • Portability
  • Reliability
  • [The] 8x8 X Series admin console is confusing.
  • Simple tasks in the old portal became unnecessarily complex in the new console.
  • Training should've been provided before it was rolled out to us.
  • Call forwarding
  • Hunt Groups
  • Ease of deployment
  • Call Recording
  • Extends the reach of our sales and marketing team.
  • Robust call reporting helps manage staffing levels.
  • Reduced maintenance cost on hardware.

Do you think 8x8 Work delivers good value for the price?


Are you happy with 8x8 Work's feature set?


Did 8x8 Work live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of 8x8 Work go as expected?


Would you buy 8x8 Work again?


For small business[es] that need a robust PBX package, 8x8 X Series is one of the better products in the market. The phones offered are some of the best, and while aspects such as the online portal can use some work, the product as a whole works well.

8x8 Work Feature Ratings

Hosted PBX
Not Rated
Call reports
Directory of employee names
Answering rules
Call recording
Call park
Call screening
Message alerts
Video conferencing
Audio conferencing
Video screen sharing
Not Rated
Instant messaging
Not Rated
Mobile app for iOS
Mobile app for Android