8x8 X Series is powerful and very easy to deploy
April 28, 2022

8x8 X Series is powerful and very easy to deploy

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with 8x8 X Series

Our current on-premise phone system was already over a decade old and still utilizing PRI lines which is a big overall cost. We still had to maintain PBX hardware in various locations throughout the United States where we may not have IT support. When telco lines are having issues, we basically cannot receive or make calls and did not have the ability to re-route incoming calls to other PRI trunks. After looking at various cloud-based UCaaS solutions, we found that 8x8 X Series was the most cost-effective solution for us, providing the simplicity and flexibility that we were looking for. We also gained a lot of functionality that we did not have with our old phone system.
  • The 8x8 admin portal is very simple and powerful to use.
  • Users can receive and make calls through an app on their smartphone or through a regular handset.
  • Users can easily change their preferences through the app or portal.
  • Call detail reports do not show the details as other on-prem system can do.
  • No ability to add/remove/change licenses via the admin portal.
  • Cannot connect directly to the 8x8 reporting API from Microsoft PowerBi to make custom reports.
  • Wide range of features and simplicity of management.
  • Ability to immediately provide phone numbers to newly onboarded users.
  • Flexibility in using the phone system via an app or handset.
  • We no longer need to pay for expensive telco (PRI, SIP) lines.
  • Speed in onboarding new users.
  • Speed in setting up new sales or construction offices.
  • Ability for IT technicians to do specific management tasks in the portal.
The 8x8 UCaaS solution provides the same functionality that we were looking for that is the same as the other cloud-only phone vendors that we also looked at. However, the integration of the 8x8 UCaaS with the 8x8 CCaaS was also a big factor in why we liked 8x8 better. The pricing of 8x8 also was more favorable and their sales team was the most responsive and helpful out of all the vendors.

Do you think 8x8 X Series delivers good value for the price?

Yes

Are you happy with 8x8 X Series's feature set?

Yes

Did 8x8 X Series live up to sales and marketing promises?

Yes

Did implementation of 8x8 X Series go as expected?

Yes

Would you buy 8x8 X Series again?

Yes

The 8x8 X Series allows flexibility to use the company phone system whether you are physically in the office using a handset, or are working remotely using the app on your smartphone. We are able to deploy 8x8 X Series very quickly since there is no requirement for PBX hardware or telco lines since you just need to be connected to the internet. We can easily get new users on the 8x8 phone system immediately.

8x8 X Series Feature Ratings

Hosted PBX
9
User templates
8
Call reports
8
Directory of employee names
8
Answering rules
9
Call recording
8
Call park
8
Call screening
7
Message alerts
9
Video conferencing
9
Audio conferencing
9
Video screen sharing
9
Instant messaging
9
Mobile app for iOS
10
Mobile app for Android
10