Absorb LMS Client Support Management exceeds expectations
September 02, 2025

Absorb LMS Client Support Management exceeds expectations

Christina Carter | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Absorb LMS

[...] utilizes Absorb LMS to connect with employees through learning and content management. Absorb LMS Collaborations allow our users to connect as working and learning groups, supports mentoring, and ongoing learning. Absorb LMS offers features such as CREATE to support our goal of designing our own trainings along with a supportive CSM and Senior Account Manager.

Pros

  • Collaborations (working Groups)
  • CREATE (designing and customizing trainings)
  • Customer Support - Maggie Stillman - CSM II

Cons

  • Transcript features
  • Voice Over implementation
  • Streamlined Intern onboarding
  • Increased team connectivity
  • Provided company growth statistics
Ease of customization, awesome support team and anticipated new features being added to Absorb LMS all the time.
  • Content Creation (Absorb Create)
  • Intelligent Recommendations
  • Social Learning (Absorb Engage)
  • eCommerce
[...] is a ROCK star- having her as part of our support team has been a game changer. She is a true problem solver at heart and has an unique ability to retain who we are as a company and match that with what can help us most. She has been a game changer for our internal admin team and is supporting us through a business review to help guide us in the best direction on our constant growth.
Absorb LMS offered the best e-commerce for what we origionally wanted, however, we stayed due to their CSM support and anticipated/ongoing additon of features. Additionally we were drawn to the Create feature and gamification options, along with the Collaboration features.

Do you think Absorb LMS delivers good value for the price?

Yes

Are you happy with Absorb LMS's feature set?

Yes

Did Absorb LMS live up to sales and marketing promises?

Yes

Did implementation of Absorb LMS go as expected?

No

Would you buy Absorb LMS again?

Yes

After a few challenges, we now have the most amazing Senior Account Manager ([...]) and Customer Success Manager ([...]), with their help and patience, we are maximizing the LMS platform and looking to the future for additional services and growth opportunities. Our company is expanding and I feel confident with their guidance and support the Absorb LMS will grow with the needs.

Absorb LMS Feature Ratings

Learning Management
7.4
Course authoring
8
Course catalog or library
8
Player/Portal
8
Learning content
7
Mobile friendly
7
Progress tracking & certifications
8
Assignments
7
Compliance management
7
Learning administration
8
Learning reporting & analytics
7
Social learning
6
Gamification
6
Single Sign On (SSO) Enabled Learning
9

Comments

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