Customer Service TOP Notch
September 04, 2025

Customer Service TOP Notch

Laura Senske | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • Absorb Engage

Overall Satisfaction with Absorb LMS

One of the issues we had in the past was the ease of access to the courses. When we transitioned over to Absorb, this completely elevated that problem. Employees can easily navigate to the course they wish to take and enroll. Having the process be so easy has encouraged users to use the platform more.

Pros

  • Communication
  • System Updates
  • Customer Service

Cons

  • Course creation can be somewhat difficult
  • Assigning recurring courses can be cumbersome process
  • Improved learner engagement
  • Reduced Admin time
  • Improved onboarding experience
  • increased compliance
Only reason I took a few points off is I wish adding course content into the system was a little bit easier. I feel like that process is a little complex and has discouraged me from adding content.
  • Content Libraries (Absorb Amplify or 3rd Party Libraries)
Absorb has been a one stop shop for us. Employees have all their trainings in one location.
I can not speak more highly of the customer service I have received. Melissa has been a huge help!
ADP did not provide the level of service we were looking for and the compliance courses did not meet our needs.

Do you think Absorb LMS delivers good value for the price?

Yes

Are you happy with Absorb LMS's feature set?

Yes

Did Absorb LMS live up to sales and marketing promises?

Yes

Did implementation of Absorb LMS go as expected?

Yes

Would you buy Absorb LMS again?

Yes

I love the hands-on support we receive from Absorb. Melissa has made such a difference. She communicates well and is always available to provide support and advice when needed.

Absorb LMS Feature Ratings

Learning Management
10.0
Course catalog or library
10
Player/Portal
10
Learning content
10
Mobile friendly
10
Progress tracking & certifications
10
Assignments
10
Compliance management
10
Learning administration
10
Learning reporting & analytics
10
Single Sign On (SSO) Enabled Learning
10

Comments

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