ActiveCampaign offers a lot but could be better
July 28, 2022

ActiveCampaign offers a lot but could be better

Chuck Blatt | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Software Version

Small Business

Overall Satisfaction with ActiveCampaign

I was working on a freelance marketing campaign for a client, and they were just getting started with ActiveCampaign. I had not used it before but figured I could learn since I have used other software similar to this. Once they were able to build their database of emails, we started an email campaign. It was somewhat easy to set up but some of the additional features like A/B testing and automated responses were not as easy as they should have been to set up. I needed to get some tech help from ActiveCampaign, and it ended up working. The campaign was mildly successful, but that was not the fault of the software. I do wish some of the automated tools were more straightforward.
  • Manage email addresses
  • Automated process
  • Email blasts
  • Making the automated process more straight forward
  • Simplifying tools
  • No need to complicate things that are simple
  • Too pricy
  • Not cost effective if not using it all the time
I find Mailchimp easier and more efficient to use and more affordable. Mailchimp does a great job with great tools and does everything I need that active campaign does and a much better price. If this company hadn't already started using active campaign I would have recommended Mailchimp. I am still willing to learn more about Active campaign and will give it another try.

Do you think ActiveCampaign delivers good value for the price?

No

Are you happy with ActiveCampaign's feature set?

Yes

Did ActiveCampaign live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ActiveCampaign go as expected?

Yes

Would you buy ActiveCampaign again?

No

If you are a retailer with a shopping cart, this would be good software, but if you are just using it for blasting emails and newsletters, I think there are better and more cost-effective products. They have made things too complicated for no good reason. Their cost is more than others out there that are easier to use and provide great results.

ActiveCampaign Feature Ratings

WYSIWYG email editor
Not Rated
Dynamic content
4
Ability to test dynamic content
6
Landing pages
7
A/B testing
8
Mobile optimization
6
Email deliverability reporting
8
List management
8
Triggered drip sequences
8
Lead nurturing automation
6
Lead scoring and grading
6
Data quality management
6
Automated sales alerts and tasks
6
Calendaring
7
Event/webinar marketing
7
Social sharing and campaigns
6
Social profile integration
6
Dashboards
7
Standard reports
7
Custom reports
7
API
Not Rated
Role-based workflow & approvals
5
Customizability
5
Integration with Salesforce.com
Not Rated
Integration with Microsoft Dynamics CRM
Not Rated
Integration with SugarCRM
Not Rated