Use Cases and Deployment Scope
The automation capability greatly reduces our time spent answering general questions, as we can create automations for virtually anything that is repetitive and time-consuming. Frequently asked questions through email are responded to by tagging that question to trigger a sequence of emails from one to multiples to answer the initial question and ask further questions to drill down to the reason for the initial question.
For example, if someone asks why their plants had pest insects on them, we would start the answer by tagging "pest question" to trigger the initial email outlining the general answer, with a question at the end if they need or want more details. If they click "yes", that triggers a series of emails explaining how soil fertility and weed population factors into pest insect problems, and gives links to articles we've written answering those questions.