A great partner for analytically-driven insight to your workforce
November 24, 2020

A great partner for analytically-driven insight to your workforce

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with ActivTrak

We currently use ActivTrak for a multitude of reasons, but the primary one is to help make hiring decisions. By tracking the activity of our staff, we're able to create 'gearing ratio's' which show us how long our most common activities take. We're then able to deduce how many people we need to complete those tasks in relation to our end users.

Additionally, it lets us track who our most efficient team members are and begin to implement their best practices across teams.

Pros

  • Insight on productivity.
  • Vision into utilization / effectiveness of specific programs.
  • Manage remote workforce.

Cons

  • The ability to better classify which programs / websites are productive / not.
  • It's certainly helped increase ROI and make better human capital decisions.
We've been able to identify our top performance and implement their best practice across applicable teams.

Do you think ActivTrak delivers good value for the price?

Yes

Are you happy with ActivTrak's feature set?

Yes

Did ActivTrak live up to sales and marketing promises?

Yes

Did implementation of ActivTrak go as expected?

Yes

Would you buy ActivTrak again?

Yes

Not a big fan of using the website chat feature, would much prefer a customer service line with Zoom trouble shooting.
The interface is very user-friendly.
It's been key in helping manage a fully remote workforce amidst the pandemic.

ActivTrak Feature Ratings

Automated data collection
7
Data analysis
8
Benchmarking
7
Pre-built content
6
Data management
7
Self-service insights
7

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