ActivTrak

ActivTrak Reviews

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Ratings and Reviews
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Score 9 out of 10
Vetted Review
Verified User
Review Source
Customer support is an 8/10 for me. It's usually very good, but I wish sometimes I [could] call in and get someone from support instead of emailing first and having someone contact me back. Other than that, it works as expected. Support is definitely above average here and that is a great thing.
November 23, 2020

Great product and service

Score 10 out of 10
Vetted Review
Verified User
Review Source
It is effective, just a little cumbersome. We like the chat function. We had some issues with Macs but don't have a lot of [them] in our organization so it wasn't that big of an issue. They did fix the issues with the Macs. Tickets did take longer than expected, but they have done a pretty good job overall.
November 26, 2020

Easy to use, worth a look

Score 9 out of 10
Vetted Review
Verified User
Review Source
Outside of our initial rollout we have not had to engage support as everything has run smoothly and we have been able to figure out how to use the product with relative ease.
Score 9 out of 10
Vetted Review
Verified User
Review Source
Support is always fast and the agents are ready at all times to help when an issue arises, if the tier 1 agent isn't able to provide a solution to the issue they're asked about they quickly escalate the issue to tier 2 or 3 to ensure that the appropriate support is given to the issue at hand to have it quickly solved. No issue we've had so far has taken more than two days to be solved.
Score 9 out of 10
Vetted Review
Verified User
Review Source
Support is very easy. Live chat or a ticketing system. The support is helpful and kind.
They are experts in their software and with the Employee Activity Tracking space; they know how to make it do what you want it to do and they'll help you do it. We've used their support sparingly. We've found that the software is powerful and feature rich; but also, has great documentation and support is there when we still are needing a nudge.
November 27, 2020

Great Proficiency Program

Score 10 out of 10
Vetted Review
Verified User
Review Source
I have only needed support two times in three years of using ActivTrak and the support received was well above expected. The technicians also followed up with alternative solutions. On one nature there were no immediate solutions, but the technicians professionally followed up with a good answer and solution to my request.
Score 9 out of 10
Vetted Review
Verified User
Review Source
We have always had support when we needed it. We have reached out to them a few times and they have also reached out to us to see how well things are going for us. Better support than we have had on some other products that we use.
Score 10 out of 10
Vetted Review
Verified User
Review Source
ActivTrak is fairly easy to use. I would like to do more training so I could find my way to individual reports better. But overall, it provides a manger with a pretty good picture of individual and overall staff productivity.

ActivTrak Scorecard Summary

Feature Scorecard Summary

Workforce Analytics (6)
81%
8.1
Automated data collection (87)
88%
8.8
Data analysis (87)
83%
8.3
Benchmarking (63)
76%
7.6
Pre-built content (79)
81%
8.1
Data management (82)
79%
7.9
Self-service insights (76)
79%
7.9

What is ActivTrak?

ActivTrak is a workforce productivity and analytics software company that helps teams understand how people work, whether in the office or remotely. Their cloud-based user activity monitoring platform collects and analyzes data and provides insights that help mid-market enterprises be more productive and compliant.

Key differentiators of ActivTrak, as provided by the vendor:
  • Prioritizes insight vs oversight to help teams build trust, respect and responsibility
  • Looks at the bigger picture
  • Puts workforce data in context and provide insights for employers and employees alike
  • Helps teams optimize productivity and ensure operational compliance
  • Helps teams work better together
Boasting more than 9,000 customers and over 450,000 users of itsFree version, ActivTrak's solution can be configured to provide immediate visibility and analysis.

ActivTrak Features

Workforce Analytics Features

  • Supported: Automated data collection
  • Supported: Data analysis
  • Supported: Benchmarking
  • Supported: Pre-built content
  • Supported: Data management
  • Supported: Self-service insights

Additional Features

  • Supported: Working hours summaries
  • Supported: Burnout risk assessment
  • Supported: Team productivity measurement

ActivTrak Screenshots

DashboardTeam PulseBenchmarks & GoalsExecutive SummaryTeam ComparisonTechnology UsagePersonal Insights

ActivTrak Videos

Unlock Productivity Potential with ActivTrak Workforce Analytics
Achieving Productivity with ActivTrak's Workforce Analytics

ActivTrak Downloadables

ActivTrak Integrations

ActivTrak Competitors

ActivTrak Pricing

More Pricing Information

More pricing information from ActivTrak

SaaS Editions Pricing
Pricing DetailsTerms
Free$0.00user/month
Advanced$9.00user/month billed annually
Premium$15.00user/month billed annually

ActivTrak Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

What is ActivTrak?

ActivTrak headquartered in Austin provides their workforce behavior and performance tracking analytics solution.

What is ActivTrak's best feature?

Reviewers rate Automated data collection highest, with a score of 8.8.

Who uses ActivTrak?

The most common users of ActivTrak are from Mid-size Companies and the Insurance industry.