ActivTrak Support Reviews & Ratings 2023

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Teramind , Hubstaff , and Time Doctor are common alternatives for ActivTrak.

ActivTrak

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Overview

What is ActivTrak?

ActivTrak headquartered in Austin provides their workforce behavior and performance tracking analytics solution.

Insight not Oversight

9 out of 10

December 31, 2022

We use it to improve company and teams productivity and performance

ActivTrak is Worth the Time and Effort To Improve Productivity and Accountability

10 out of 10

December 28, 2022

Productivity measures for remote workers. In the advent of COVID, we needed eyes on our employees and to maintain needed efficiency and …

ActivTrak - Easy to use tracking software.

8 out of 10

December 28, 2022

We use it as a way to track productivity and application usage across onsite and wfh employees.

ActivTrak Lives Up to it's Name

10 out of 10

December 28, 2022

We use ActivTrak to validate management concerns regarding employee performance. Our usage policy is designed so the the tool is not used …

Next Level Employee Management

10 out of 10

December 20, 2022

ActivTrak has been a game changer. We implemented it just before COVID hit our area and have been using it to manage our workforce who …

Our Experience

8 out of 10

December 20, 2022

We used ActivTrak to track productivity. We were having a problem with employees saying they didn’t have enough time to complete their …

ActivTrak - Solid product

10 out of 10

December 15, 2022

We monitor staff productivity since the company has gone virtual / WFH.

Activtrak for remote employees.

10 out of 10

December 06, 2022

We have been using ActivTrak for about three months now. It has been helpful to track our team's progress and monitor their use of our …

Great Reliable Cloud Based Feature Packed Product

8 out of 10

November 11, 2022

We currently use ActiveTrak on a targeted basis as part of our performance management infrastructure. We have found it extremely …

Good tool for monitoring.

9 out of 10

October 20, 2022

I studied the ActivTrak functions on the portal and introduced them to the users. I also helped users to understand better and more …

Amazing ActivTrak!

10 out of 10

July 21, 2022

COVID brought about many changes, especially in that of remote work. In transitioning to a more remote workforce, we needed a way to …

Simple to setup and simple to use

9 out of 10

June 30, 2022

I mainly use ActivTrak to keep track of attendance via the working hours report. I also use it to monitor the productivity of our employees.

Overall, we like the features. They keep making changes and improvements that are helpful.

8 out of 10

April 16, 2022

We are using it across our organization. At this point employees don't have access just managers. We are looking at a hybrid working …

Excellent activity tracking of organizations

7 out of 10

March 28, 2022

Use to track overall productivity. Not so much the actual numbers themselves in AT because we have to add for items that it does not track …

ActivTrak - A monitoring tool with scope to be built into a future coaching product

5 out of 10

March 24, 2022

With most organizations embracing remote or hybrid models, the need for a tool like ActivTrak is eminent to get insights on how the …

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How ActivTrak Differs From Its Competitors

Employee Productivity

Provides Leadership with insights to their teams; comparative analytics to set benchmarks and goals. Sorts behaviors to quickly identify high and low productivity efficiency.

Employee Engagement

Promptly identifies overutilized and underutilized staff, will significantly help our leadership conduct data driven conversations

Multi Level drill down - from the top to the front line with all of the data; this paints a much more detailed picture of how employees are using their time and with what systems/applications. This helps identify issues and also training gaps. As employees are involved in the process, they can …

Employee Productivity

Without ActivTrak, you are blind to how employees are spending their time, especially if a remote employee. It should engage the employee and their manager/supervisor on a more frequent basis to discuss workload and productivity, along with any roadblocks needed to be addressed by both to improve …

Employee Engagement

It is used in tandem with other reporting that is pulled from in-house resources and technology.

Employee Productivity

We haven't used the productivity aspects very much. However, we have been able to see which software's being utilized more than others, and it helps with software utilization tracking.

Employee Engagement

We have not utilized it for this purpose at this time.

Operational Efficiency

We have been able to see the heavy hitter applications and who is utilizing them company-wide.

ActivTrak Favorite Features

Top users overview graphics answers many questions very quickly I have been able to answer questions from HR and managers very quickly and with confidence in the data.

Employee Productivity

ActivTrak has enabled us to have the tough conversations that are sometime needed with the confidence of knowing that our supporting data is valid. Previously the tools we were using to monitor productivity and work time did not consistently capture data and did not have methods for classifying …

Employee Engagement

We have been able to review and compare user activities while remote versus being in the office and make determinations on how effective our remote work policy is working.

Operational Efficiency

We have not spent much time analyzing our process workflows and resource utilization with the data that ActivTrak provides. This is definitely an area where we could gain more value from the system if we choose to do that in the future.

ActivTrak Favorite Features

Screenshot functionality Redaction (we handle a lot of personal customer information) Forecasting Performance monitoring

Employee Productivity

Without ActivTrak, we would not be able to easily track/monitor the performance of our remote workforce. Our employees are paid hourly, so having a way to track how much work they are actually doing while being paid has helped us tremendously. We have used the data provided by ActivTrak to make …

Employee Engagement

We have used ActivTrak to monitor overall employee productivity, including if employees are attempting to work outside of business hours. This has enabled us to combat burnout risk and see areas where employees may need additional training or guidance in one area or another. Being able to see all …

Operational Efficiency

We have not really used ActivTrak in this way, but have been able to make employment decisions based on data provided through ActivTrak. It has also allowed us to track our assets in a more meaningful way.

ActivTrak Favorite Features

The screenshots, they are very clear The graphs are cool and give good data The many different options of data you can get

Employee Productivity

It has helped us gain insight on how our employees are spending their time, sometimes on non important or not work related items, and we then figured out a plan with them to increase their productivity and taught them how to prioritize. We continued monitoring them and coaching them along the way …

Employee Engagement

It has given us hard data, actual facts that we were able to use to work on a plan of action to retain employees and have them maximize their time in the office every day.

Operational Efficiency

By giving us details about how our employees are spending their time, we were able to create a process and then track the process but also enforcing accountability in the team

Employee Productivity

Across teams, it gives a better idea of average productivity which has led to less and more productive meetings since we found people were losing too much time daily in meetings.

Employee Engagement

So far it's just supported the company decided to go virtual since we've found either no change or actually better productivity since going remote.

ActivTrak Favorite Features

Productivity tracking has been the most useful part of ActivTrak.

Employee Productivity

A lot of our employees are remote, so it is nice to check in on what they are doing day to day and ensure that they are being as productive as they can be.

ActivTrak Favorite Features

Ease of installation, 30 seconds and you are up and running per node - Making for agile application. High availability cloud-based interface without any on-site infrastructure required, multiple users can easily view and act on the data. Ongoing development of the platform. Not a stagnant product …

Employee Productivity

Especially with WFH, work patterns become especially identifiable and how this will "Mesh" within a team - AM/PM performance patterns are much easier to identify and blend within a overall team.

Users who (especially during WFH) tend to vary from the a particular workflow into their own bespoke …

Employee Engagement

The strong comparison tools and upfront analysis make workloads and activity between users in a team much more transparent and easier to identify on a dynamic basis, rather than when making the change is typically too late.

Operational Efficiency

By identifying divergence from company workflows we have been able to ensure a more standardized approach across the business despite widespread homeworking over the past 18 months.

ActivTrak Favorite Features

Self-define criteria for productive vs non-productive. it filters out the user activities that we need to know.

Employee Productivity

We all work from home now; it's challenging to know when and how long the employee spends on their job. ActivTrak helps to monitor and quantify the data (activities), so we can bring out the solution and ask employees to improve it.

Employee Engagement

The data is objective. Without data proof, it's hard to persuade users.

ActivTrak Favorite Features

I love the dashboard! It's the easiest and quickest peak at the data. This tool has helped in giving opportunities for HR to have leadership coaching with our managers.

Employee Productivity

ActivTrak has helped us determine who the focused and unfocused employees are to work with them to get them into a better balance of work-life. Many of our remote team have said they feel alone and like they are on an island. ActivTrak has given us another piece to address and stay connected with …

Employee Engagement

We plan to involve our leadership more interactively with the tool. At that point, managers will also have more to discuss with their employees.

Operational Efficiency

ActivTrak has allowed us to determine which employees are focused, unfocused, and over-focused. This has led us to opportunities for improvement and addressing work-life balance concerns.

ActivTrak Favorite Features

Working hours report - the main reason we wanted it Being able to drill down by user to see what they are doing if necessary Being able to give alias names to users Daily reporting function via email of the working hour report sent to HR

Employee Productivity

Being able to take a glance at productivity and if someones seem low, we can drill down and see what they were or were not doing to get a better perspective before taking action.

Employee Engagement

ActivTrak has helped us figure out what support staff was consistently busy and which ones were not. Then we made adjustments accordingly.

Operational Efficiency

I wouldn't say it has had a dramatic effect but it certainly has given us a better overall perspective.

Employee Productivity

Management has not let employees know we are monitoring them.

Employee Engagement

Right now, managers only look at their team productivity or individual productivity if they think there is an issue.

Employee Productivity

Notice low tracking individuals and have an understanding of the reason first (tool issues). Once cleared conversations have been had with those individuals and improvement seen. High-tracking individuals have been observed and taken care of so they do not burn out or otherwise get demotivated …

Employee Engagement

It clearly shows me which teams are averaging lower than optimally performing teams and get me clear visibility to focus on those teams first. Moreover, within the team, I get immediate access to their individual work track and start working with the lowest tracking individuals first. After …

Operational Efficiency

Team staffing plans, capacity planning, and load balancing are now very critically dependent on the ActivTrak data. So it is an integral part of our organization's work planning activities. Teams that are overloaded can have poor quality in work product so adding capacity there, and teams that are …

Employee Productivity

Personal Insights providing detailed productive hours vs non-productive hours helped coach team members utilize time effectively and see peek time for collaborations. Also, helped identify utilized team members to find suitable work within their capacity. Collaboration hours helped identify the …

Operational Efficiency

Would not use ActivTak as a benchmark for resource utilization or hiring needs as the data captured does not take many points into consideration. Would ask leads/managers at their capacity to use the numbers and come up with manual and more accurate metrics to support hiring needs. Moreover, …

ActivTrak Favorite Features

The weekly summary - so easy to view and use! I also love seeing the "productivity increases" each week and trying to beat my own score.

Employee Productivity

ActivTrak shows us where we may need support. For example, we can identify where we need more employees within a department. It has connected us with employees who weren't using their work-issued devices to complete work. It turned out the work-issued devices didn't work properly. This has allowed …

Employee Engagement

I think ActivTrak allows people within the organization who may have been nervous about hybrid or remote work to see that remote work can be productive and if it's not, how to address it appropriately.

Operational Efficiency

If we notice a department or an employee is overworked, we have addressed the situation by talking about more staff, support for the person or department.

ActivTrak Favorite Features

Productivity- you can see how employees are utilizing their time and where Work load balance- my favorite- you can see if employees are being over-utilized or close to burnout

Employee Productivity

The productivity in general. With remote working, companies worry about two things. Employees are not working or they are overworking. ActivTrak allows you to see exactly that

Employee Engagement

Data shows if an employee is being overutilized or working excessive hours. The nice thing is that you can see what times people are working. Is it within a normal working day or are employees working through lunch and dinner and overworking.

Operational Efficiency

We are still in the beginning stages of understanding how it will affect process flows. However, the data does show us how we are utilizing our time and in what programs for how long. We plan to see if there are process improvements we can make based on the data

Employee Productivity

ActivTrak has had a negative impact on productivity, as staff spend more time trying to beat the system and make it appear that they are productive when they are not

Employee Engagement

Workers are mindful of ActivTrak so they performed at a higher level. All the data is well organized like attendance, work schedule, and what have you.

Operational Efficiency

With ActivTrak I can manage my workforce remotely. People utilized their hours efficiently.

ActivTrak Favorite Features

Custom alerts to get notified when a user accessed a resource they were not allowed to use.

ActivTrak Favorite Features

ActivTrak is easy to download and install, this helps employees peace of mind. It eliminates the need to physically micromanage and frees up time for actual work We can use ActivTrak to cross-check the logged hours vs the worked hours.

Employee Productivity

ActivTrak is one of the few platforms available that allow us to prompt employees with popups when they do something wrong without actually making a note of it in their log. The idea is that rather than noting their mistake (or forbidden activity) but not educating them about what they did wrong, …

Operational Efficiency

Ensuring that employees are engaged during business hours. Verifying that employees are closely aligned to goals. Keeping track of what tools may be slowing productivity. Identifying employees that need training or mentoring.

ActivTrak Favorite Features

Dashboard - I can get a clear insight of a user or a group in one single pane of glass. Working Hours Report - The graphical report that shows the contrast between productive and unproductive time. Activity Log - It provides a detailed report of the user's activity including passive time.

Employee Productivity

With the remote workforce, we now have a definitive report of the employee's activities. With Activity Log, Working Hours Report, and screenshots, the employee gets a clear picture of their workday. When we were evaluating software packages, we wanted the ability to see an activity log and …

Employee Engagement

Management has created remote work schedules for employees to maximize their productivity. We have seen a trend where employees are more productive remotely than in the office.

Operational Efficiency

We have not used ActivTrak for resource utilization or to manage process workflows.

ActivTrak Favorite Features

Screenshot instead of Recordings Filter by Window, Site Go back to historical data remote deployment, remote management

Employee Productivity

Allowed us safely to transition to working from home without losing any productivity, management kept an eye on all employee's timing.

Employee Engagement

Ability to reflect transparently the productivity of remote employees without misunderstanding, doubts, or conflicts supervising all-access, data, and identifying internal threats in highly competitive markets

Operational Efficiency

Identify weaknesses and delays in the process, by logging every window & browser tab to analyze where employees spent the most time and what can be improved.

Employee Productivity

I can see who is doing what, and act accordingly.

Employee Engagement

I can see who is doing what, and delegate tasks accordingly.

ActivTrak Favorite Features

SSO is nice from an admin standpoint. Reporting is vastly improved from our previous product.

Employee Productivity

We could not see home workers before so this is immensely helpful in the new normal.

Employee Engagement

We can easily see where work loads are [getting] high and where people should be taking more breaks.

Operational Efficiency

By providing detailed reports, we can easily see what is being used by whom and can correlate that to those that get more done in less time.

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Top Rated

2022

Best Software

2022

Best Software

2022

Best of

2022

Best of

2022

Best of

2022

Best of

2022

Best of

2022

Best of

2022

Popular Features

View all 6 features

Automated data collection (109)
8.5
85%
Data analysis (109)
8.0
80%
Pre-built content (98)
7.9
79%
Data management (100)
7.6
76%

Reviewer Pros & Cons

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Comparative Analytics
Shift Customization without need to create new Groups

Verified User

Manager in Information Technology

Hospital & Health Care Company, 1001-5000 employees

Ability to adjust based on business needs - authorized vs unauthorized sites
More frequent user training/update calls/meetings

Doug Helvig

SVP

OneTrust Home Loans (Financial Services, 201-500 employees)

Video Reviews

Leaving a video review helps other professionals like you evaluate products. Be the first one in your network to record a review of ActivTrak, and make your voice heard!

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Pricing

View all pricing

Free

$0.00

Cloud

user/month

Essentials

$10.00

Cloud

user/month billed annually

Professional

$17.00

Cloud

user/month billed annually

Entry-level set up fee?

No setup fee

For the latest information on pricing, visithttps://activtrak.com/pricing/?utm_medi…

Offerings

Free Trial
Free/Freemium Version
Premium Consulting / Integration Services

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Product Demos

Economic Downturn: Driving Operational Efficiencies, Workforce Planning - ActivTrak

YouTube

Demo: Platform Overview - ActivTrak

YouTube

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Features

Workforce Analytics

Workforce Analytics enables optimization of a firm's workforce though auditing of a series of key workforce metrics. Among the capabilities typical of workforce analytics products are the capability of determining a new employee's success, efficient use of human resources, identification of factors that affect job satisfaction, etc.

7.9Avg 8.4

8.5
Automated data collection
(109) Ratings
Automated collection of key talent data.
8
Data analysis
(109) Ratings
Reports and dashboards presenting data with drill-down capabilities
7.6
Benchmarking
(77) Ratings
Built-in industry data allowing firms to benchmark their HR performance and compare to peer organizations
7.9
Pre-built content
(98) Ratings
Pre-built HR metrics and analytics available in product, including reports and reporting dashboards.
7.6
Data management
(100) Ratings
Built-in data management capabilities
7.7
Self-service insights
(94) Ratings
Ability of non-analyst users to glean insights

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Product Details

About
Competitors
Tech Details
Downloadables
FAQs

What is ActivTrak?

ActivTrak is a workforce productivity and analytics software company that helps teams understand how people work, whether in the office or remotely. Their cloud-based workforce analytics platform collects and analyzes data and provides insights that help digital workforces work wiser and thrive.

Key differentiators of ActivTrak, as provided by the vendor:

Prioritizes insight vs oversight to help teams build trust, respect and responsibility
Looks at the bigger picture
Puts workforce data in context and provides insights for employers and employees alike
Helps teams optimize productivity and ensure operational compliance
Helps teams work better together

Boasting more than 9,000 customers and over 550,000 users, ActivTrak's solution can be configured to provide immediate visibility and analysis.

ActivTrak Features

Show Unsupported Features

Workforce Analytics Features

Supported: Automated data collection
Supported: Data analysis
Supported: Benchmarking
Supported: Pre-built content
Supported: Data management
Supported: Self-service insights

ActivTrak Screenshots

Screenshot of Virtual Productivity Coach

ActivTrak Competitors

ActivTrak Technical Details

Deployment Types	Software as a Service (SaaS), Cloud, or Web-Based
Operating Systems	Unspecified
Mobile Application	No

ActivTrak Downloadables

Frequently Asked Questions

ActivTrak headquartered in Austin provides their workforce behavior and performance tracking analytics solution.

Teramind, Hubstaff, and Time Doctor are common alternatives for ActivTrak.

Reviewers rate Automated data collection highest, with a score of 8.5.

The most common users of ActivTrak are from Mid-sized Companies (51-1,000 employees).

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Comparisons

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Reviews and Ratings

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Reviews

(1-25 of 27)

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December 06, 2022

Activtrak for remote employees.

Verified User

Employee in Corporate

Banking Company, 1001-5000 employees

Score 10 out of 10

Vetted Review

Verified User

Support Rating

December 02, 2021

OK productivity tracking app for remote workers, when it works

Verified User

Vice-President in Professional Services

Computer Software Company, 501-1000 employees

Score 3 out of 10

Vetted Review

Verified User

Support Rating

Setup issues often get identified even after a year of usage.

March 11, 2021

I love ActivTrak

Elie Daoud

Syste Admin

CBCI (Information Technology & Services, 51-200 employees)

Score 10 out of 10

Vetted Review

Verified User

Support Rating

Very useful application.

December 02, 2020

ActivTrak is very useful and guides our company's management decisions

Michael Wright

IT Manager

Protect Controls, Inc. (Mechanical Or Industrial Engineering, 51-200 employees)

Score 10 out of 10

Vetted Review

Verified User

Support Rating

Fast support every time I've contacted them and they always guided me in the right direction to correct the problem.

December 01, 2020

Top Notch PRODUCT and Customer Service!

Renee McDonald

Healthplex Associates (Health, Wellness and Fitness, 201-500 employees)

Score 10 out of 10

Vetted Review

Verified User

Support Rating

The entire team has been very responsive when I have chatted in for assistance. The customer service team is top notch and very promptly assists with challenges.

December 01, 2020

Get Rid of the Dead Weight!

Verified User

Vice-President in Corporate

Real Estate Company, 51-200 employees

Score 8 out of 10

Vetted Review

Verified User

Support Rating

Always super helpful and responsive

November 27, 2020

Great Proficiency Program

Verified User

Representative in Information Technology

Retail Company, 501-1000 employees

Score 10 out of 10

Vetted Review

Verified User

Support Rating

I have only needed support two times in three years of using ActivTrak and the support received was well above expected. The technicians also followed up with alternative solutions. On one nature there were no immediate solutions, but the technicians professionally followed up with a good answer and solution to my request.

November 26, 2020

Very good for motoring and managing staff .

David Johnstone

COO (Chief Operations Officer)

Boss Management services (Consumer Services, 11-50 employees)

Score 8 out of 10

Vetted Review

Verified User

Support Rating

Never had a issue that could not be explained by them

November 26, 2020

Very happy with ActivTrak for employee monitoring

Verified User

Director in Human Resources

Hospital & Health Care Company, 1001-5000 employees

Score 8 out of 10

Vetted Review

Verified User

Support Rating

I have not needed support but my understanding is that our IT team has received very good support when they reached out for it.

November 26, 2020

Easy to use, worth a look

Verified User

Director in Information Technology

Hospital & Health Care Company, 1001-5000 employees

Score 9 out of 10

Vetted Review

Verified User

Support Rating

Outside of our initial rollout we have not had to engage support as everything has run smoothly and we have been able to figure out how to use the product with relative ease.

November 26, 2020

ActivTrak made my job easier

Tim Andrist

Network Operations Manager

NCI Datacom (Internet, 11-50 employees)

Score 10 out of 10

Vetted Review

Verified User

Support Rating

The few times I needed support, the team was incredibly responsive and helpful.

November 26, 2020

Great Implementation Support

Steven Nemchek

IT Director

BranchServ (Banking, 201-500 employees)

Score 10 out of 10

Vetted Review

Verified User

Support Rating

Amazing implementation specialist. The company cares and could deliver.

November 26, 2020

Great application for employee monitoring

Andy Schreiber

IT Manager

Digestive Health Specialists, PA (Hospital & Health Care, 51-200 employees)

Score 10 out of 10

Vetted Review

Verified User

Support Rating

Support is top notch. We get responses from our account representative in a timely manner.

November 24, 2020

ActivTrak review of company improvement

Verified User

Account Manager in Information Technology

Commercial Real Estate Company, 11-50 employees

Score 9 out of 10

Vetted Review

Verified User

Support Rating

Support is always fast and the agents are ready at all times to help when an issue arises, if the tier 1 agent isn't able to provide a solution to the issue they're asked about they quickly escalate the issue to tier 2 or 3 to ensure that the appropriate support is given to the issue at hand to have it quickly solved. No issue we've had so far has taken more than two days to be solved.

November 24, 2020

ActivTrak for Employee Monitoring and Improvement

Verified User

Professional in Information Technology

Financial Services Company, 11-50 employees

Score 9 out of 10

Vetted Review

Verified User

Support Rating

Support is very easy. Live chat or a ticketing system. The support is helpful and kind.
They are experts in their software and with the Employee Activity Tracking space; they know how to make it do what you want it to do and they'll help you do it. We've used their support sparingly. We've found that the software is powerful and feature rich; but also, has great documentation and support is there when we still are needing a nudge.

November 24, 2020

Works as advertised

Verified User

Technician in Information Technology

Machinery Company, 51-200 employees

Score 5 out of 10

Vetted Review

Verified User

Support Rating

November 24, 2020

Great company and great software!!!

Matt Koveleski

IT Manager

Honor Health Network (Health, Wellness and Fitness, 201-500 employees)

Score 9 out of 10

Vetted Review

Verified User

Support Rating

Customer support is an 8/10 for me. It's usually very good, but I wish sometimes I [could] call in and get someone from support instead of emailing first and having someone contact me back. Other than that, it works as expected. Support is definitely above average here and that is a great thing.

November 24, 2020

ActivTrak, a simple idea with complex possibilities

Verified User

Director in Information Technology

Food Production Company, 1001-5000 employees

Score 10 out of 10

Vetted Review

Verified User

Support Rating

Never had to use customer support.

November 24, 2020

Confidently offer a remote work environment to your staff!

Verified User

Executive in Professional Services

Insurance Company, 11-50 employees

Score 10 out of 10

Vetted Review

Verified User

Support Rating

I have not had to use the support very much, but they are prompt when I have requested help.

November 24, 2020

Highly recommended if you are looking to raise productivity in your work environment.

Verified User

Administrator in Information Technology

Logistics & Supply Chain Company, 201-500 employees

Score 9 out of 10

Vetted Review

Verified User

Support Rating

Overall, it is a great tool to add to your collection to get a better understanding on how your employees work.

November 24, 2020

ActivTrak - it has your back!

Verified User

C-Level Executive in Professional Services

Staffing & Recruiting Company, 11-50 employees

Score 9 out of 10

Vetted Review

Verified User

Support Rating

Team is super friendly and in my 5 years of using the tool, they always answer the phone or message back instantly!

November 24, 2020

A great partner for analytically-driven insight to your workforce

Verified User

Vice-President in Human Resources

Capital Markets Company, 51-200 employees

Score 8 out of 10

Vetted Review

Verified User

Support Rating

Not a big fan of using the website chat feature, would much prefer a customer service line with Zoom trouble shooting.

November 23, 2020

Great product and service

Joshua Long

IT director

Senior Marketing Specialists (Insurance, 51-200 employees)

Score 10 out of 10

Vetted Review

Verified User

Support Rating

It is effective, just a little cumbersome. We like the chat function. We had some issues with Macs but don't have a lot of [them] in our organization so it wasn't that big of an issue. They did fix the issues with the Macs. Tickets did take longer than expected, but they have done a pretty good job overall.

November 23, 2020

ActivTrak is a needed tool to monitor employee performance

Robin Schroyer

CIO (Chief Information Officer)

The Brethren Mutual Insurance Company (Insurance, 51-200 employees)

Score 10 out of 10

Vetted Review

Verified User

Support Rating

We had some questions and issues in the implementation, and everything was addressed promptly.

November 23, 2020

ActivTrak has improved our insight into our organization's productivity

Verified User

Manager in Information Technology

Human Resources Company, 51-200 employees

Score 9 out of 10

Vetted Review

Verified User

Support Rating

We have always had support when we needed it. We have reached out to them a few times and they have also reached out to us to see how well things are going for us. Better support than we have had on some other products that we use.

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Free

$0.00

Essentials

$10.00

Professional

$17.00

Entry-level set up fee?

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