Item: ActivTrak
Rating: 10
Author: Andy Schreiber

Use Cases and Deployment Scope

ActivTrak allows us to monitor productivity of users in-office and remote. It has helped us on several occasions with performance evaluations. ActivTrak also sends a helpful weekly report showing productivity levels for our top users. I like that I can dial down to an individual user and see screenshots of their actions at any workstation via Active Directory login. Our managers love the customized reports for their separate departments. It's a great tool for any organization.

Pros and Cons

Visual proof
Detailed reports
Customizable

Screenshot searching
User settings
Page load times

Return on Investment

It definitely is costly for smaller businesses
Helps prove questionable performance
Helps management monitor employees more effectively

Employee Productivity

Employees are more aware of ActivTrak monitoring so they consistently perform at higher levels. We are able to see this performance and apply the reported data towards yearly employee evaluations. This helps both the employee and the manager understand work expectations on a one-on-one basis. This was a longer process to achieve before ActivTrak.

Alternatives Considered

We never used other products like ActivTrak.

Key Insights

Do you think ActivTrak delivers good value for the price?

Yes

Are you happy with ActivTrak's feature set?

Yes

Did ActivTrak live up to sales and marketing promises?

Yes

Did implementation of ActivTrak go as expected?

Yes

Would you buy ActivTrak again?

Yes

Support Rating

Support is top notch. We get responses from our account representative in a timely manner.

Usability

ActivTrak is a great program but it takes some getting used to while navigating all the menus and dialing down to a specific employee and sometimes the data doesn't appear like you'd hope. It can take a while to remember how to do something if you don't use it consistently. No single person manages our program so sometimes we need a refresher when accessing data after a few months but that usually applies to most applications.

Likelihood to Recommend

ActivTrak is well suited for us in our call centers, billing department, scheduling, medical records and reception. It allows us to monitor a users' session that could be involved in a patient complaint and check productivity from remote users. The software is an insurance policy providing screenshots and videos of user-patient interaction.

Great application for employee monitoring

Overall Satisfaction with ActivTrak