ActivTrak Review
April 03, 2023

ActivTrak Review

Polina F. Snitkovsky | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with ActivTrak

I pull reports on support staff productivity. Our objectives are not fully met.
  • At-your-fingertips reports
  • Location insights - they are available now, but we are still unable to take advantage of them
  • It is not very user friendly
We have not been able to meet our objectives fully.

Do you think ActivTrak delivers good value for the price?

No

Are you happy with ActivTrak's feature set?

No

Did ActivTrak live up to sales and marketing promises?

No

Did implementation of ActivTrak go as expected?

Yes

Would you buy ActivTrak again?

No

Our objectives are not fully met. We need to track productivity by location (office vs home). We were prepared to upgrade to take advantage of the location insights; however, it does not seem to be compatible with our system. Additionally, the scope of what is being captured by ActivTrak seems to be somewhat limited.

ActivTrak Feature Ratings

Automated data collection
4
Data analysis
5
Benchmarking
1
Pre-built content
10
Data management
5
Self-service insights
8