TrustRadius
Acuity Scheduling Review 11 of 21
Review: "Acuity Scheduling is a Great High Volume Web Scheduling Platform"
https://www.trustradius.com/appointment-scheduling-softwareAcuity SchedulingUnspecified9.139101
Jeremy Estes profile photo
December 03, 2018

Review: "Acuity Scheduling is a Great High Volume Web Scheduling Platform"

Score 7 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with Acuity Scheduling

We use Accuity to book client facing calls with our advisors. It makes managing availability and maintaining accurate scheduling very simple. Before Acuity Scheduling, we had some other platform that was clunky for our clients to fill out online, was nearly impossible to make changes to, and didn't integrate with our CRM to further tailor messaging.
  • Integrates directly with our CRM, ONTRAPORT so that our clients receive the appropriate communications before and after their appointments.
  • Changing and adding availability is easy, which gives our advisors more flexibility with their schedules.
  • It has a great interface for clients, which has increased our booking % rate.
  • Not a lot of tracking (where are people falling out of the process and not booking)
  • You can't add custom coding (mainly for tracking and remarketing purposes)
  • The customization sections could use more flexibility for the admin.
  • Our business is run on appointments. Acuity Scheduling satisfies this need.
  • Having Acuity work directly with our CRM gives us a major advantage.
  • Not being able to send paid traffic directly to our scheduling because we can't track it adds additional cost to our advertising budget.
Accuity is a great web-based scheduling platform, that's perfect for managing high volume appointments. But, if your marketing metrics are based on scheduling performance, it's very difficult to track success.