Loved Acuity for the first 5 years, and then they sold out to Squarespace and tried to take advantage of us
December 09, 2020

Loved Acuity for the first 5 years, and then they sold out to Squarespace and tried to take advantage of us

Ofir Vaisman | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Acuity Scheduling, a Squarespace company

We have been with Acuity for over 5 years and they been great until recently where they increased rates almost 9x overnight. They did warn a year before that the current account would be capped, but the 9x price raise changed overnight which was not in the warning. We were given the choice to upgrade to the new account type, or be limited to the current calendar amount. Support is currently over email and after numerous emails over the last 5 weeks, I get the same answers from about 6 different reps reiterating the same thing with different language. Bottom line is I have to pay $3000 USD per year for my account after paying $350 for 5 years. No viable solutions or even attempts to work with me were provided. Being put against a wall like that with a system that we are already used to is capitalism at it's worst. Very disappointing.
  • Allowing multiple calendars to work in unison.
  • Appointment confirmation emails and reminders.
  • Payment processing built-in.
  • Lots of integrations with helpful 3rd party.
  • No phone support. Only online support, and dealing with different people on the same thread.
  • Not the best at hearing one's concerns.
  • Little flexibility in working with clients around solutions.
  • Once you reach a certain number of calendars, they want almost 9x the money out of the blue overnight with no per calendar program or bulk calendar solutions. Either you pay $350 for 100 calendars or forced to pay $3000 for 101 (or unlimited calendars). This is not flexible.
  • Initially, it was the best assistant we ever had.
  • Over the last month, I've spent 10-15 hours trying to find a solution on my own, with no support from Acuity. This will cost us in the long run.
  • Since purchased by Squarespace, profits seem to be the main incentive for them and they don't work with the clients like before.
I would go with another company if you are a growing company that would surpass 36 calendars at one point. Acuity blocks scalability once you achieve some success.

Do you think Acuity Scheduling, a Squarespace company delivers good value for the price?

No

Are you happy with Acuity Scheduling, a Squarespace company's feature set?

Yes

Did Acuity Scheduling, a Squarespace company live up to sales and marketing promises?

No

Did implementation of Acuity Scheduling, a Squarespace company go as expected?

No

Would you buy Acuity Scheduling, a Squarespace company again?

No

I would have gave it 10 a month ago. Today I give it a 1