Acumatica Field Ops
January 30, 2025

Acumatica Field Ops

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Construction

Modules Used

  • DIstribution Management Suite
  • Project Accounting Suite
  • FInancial Management Suite

Overall Satisfaction with Acumatica

I am in Field Operations. I use it to monitor our Service Technicians throughout the day. It give me real-time insight into their daily activities. It allows us to react quickly to problems they encounter in the field. It allows our team of dispatchers to monitor and assist the field throughout the day. We are notified when they are completed, when they need additional parts etc. And most importantly lets up quickly close and bill our customers.

Pros

  • Dashboards are wonderful. Have changed our whole business.
  • While the mobile app isn't very user friendly it is great that it integrates in so well with the entire platform.
  • Performance Is great.

Cons

  • Mobile App. Not user friendly. Needs some basic coloring coding and bigger more user friendly buttons and it would be great. iPhone really needs Sort Filter enabled on appointments.
  • Customization needs to be a little more user friendly. Modern UI is probably the answer. Looking forward to it.
  • Forced us to clean up bad habits with old data.
  • Made service techs more efficient.
  • Reduced data entry.
1-3 months
Notify them with updates on how projects are progressing. Help us keep track of appointments that are overdue.
We use it to deliver top of class service to an industry that isn't always known for great customer service. Give customers real time insight to repairs being made at their sites.
Not even close. Acumatica blows it out of the water in usability, speed and overall user friendliness.

Do you think Acumatica delivers good value for the price?

Yes

Are you happy with Acumatica's feature set?

Yes

Did Acumatica live up to sales and marketing promises?

Yes

Did implementation of Acumatica go as expected?

Yes

Would you buy Acumatica again?

Yes

It is well thought out, easy to use, has a great community for support. It has been perfect for our Service, Construction, Distribution company.

Acumatica Feature Ratings

8.7
Accounts payable
9
Accounts receivable
9
Global Financial Support
Not Rated
Primary and Secondary Ledgers
Not Rated
Journals and Reconciliations
Not Rated
Configurable Accounting
Not Rated
Standardized Processes
8
7.3
Billing Management
7
Cash and Asset Management
7
Travel & Expense Management
8
Budgetary Control & Encumbrance Accounting
Not Rated
Period Close
Not Rated
9.0
Inventory tracking
9
Automatic reordering
9
Location management
9
8.2
Pricing
9
Order entry
9
Credit card processing
7
Cost of goods sold
8
Order Orchestration
8
Not Rated
Pay calculation
Not Rated
Benefit plan administration
Not Rated
Direct deposit files
Not Rated
8.7
Dashboards
10
Standard reports
9
Custom reports
7
10.0
API for custom integration
10
Plug-ins
Not Rated
5.0
Role-based user permissions
1
Single sign-on capability
9
Not Rated
Award Lifecycle Management
Not Rated
Project Financial Management ()
Not Rated
6.5
Project Planning and Scheduling
8
Task Insight for Project Managers
Not Rated
Project Mobile Functionality
5
Definable Resource Pools
Not Rated
8.0
Bids Analyzed and Compared
Not Rated
Contract Authoring
Not Rated
Requisitions-to-Purchase Orders Integrated
8
Supplier Management
Not Rated
Not Rated
Risk Repository
Not Rated
Control Management
Not Rated
Control Efficiency Assessments
Not Rated
Issue Detection
Not Rated
Remediation and Certification
Not Rated
3.0
Transportation Planning and Optimization
1
Transportation Execution Management
2
Trade and Customs Management
2
Fulfillment Management
2
Warehouse Workforce Management
8
Not Rated
Production Process Design
Not Rated
Production Management
Not Rated
Configuration Management
Not Rated
Work Execution
Not Rated
Manufacturing Costs
Not Rated
Not Rated
Forecasting
Not Rated
Inventory Planning
Not Rated
Performance Monitoring
Not Rated
Not Rated
Proposal Management
Not Rated
Product Master Data Management
Not Rated

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