Acumatica Review.
February 09, 2025
Acumatica Review.
Score 10 out of 10
Vetted Review
Verified User
Software Version
General Business
Overall Satisfaction with Acumatica
We use the product primarily to track our finances. We use it for payables and financial statements. We create purchase orders and projects, pay invoices, and all that fun stuff. So, as with most of your users, we were on Sage, and Sage blew up because we were overusing it, so it addressed our ability to move on to a much more stable platform as well as the fact that it addressed the self-service aspect of the financial world, allowing our different communities because we've got communities all over the state of Florida. They're all very much independent, although they all roll up into us, and so it allows the communities to have much more control over what they do, at least financially, where things are coded and so on. This allows us to be more accurate in our reporting.
Pros
- It truly allows our communities to really code their own invoices, at least by the way of creating purchase orders first. Many of our people have never used purchase orders before, and so it's been a bit of a challenge training them, but it's a pretty darn easy product to use Acumatica that is, and as long as our folks understand the different GL codes and so on and so forth, they can do just that and they provide us with everything we need in order to fold them up into our financial statements. I think the project module is also very easy to use, and because of who we are and what we do, we do a ton of construction work, both in the way of new units and refurbishing old units and all of that. And so the project module helps us a lot with control of finances and expenditures and so on and so forth. And I could probably talk for four more hours, but you've probably heard enough.
Cons
- I think where we've experienced the biggest weakness is with the training on how to use Acumatica. Our people, many hundreds of them simply pointed at different videos and things and said, learn it. And I don't know if we're the average or not, but our people have struggled with learning all the different pieces and parts of it, and so that's been a bit of a challenge. I know that Acumatica has a lot of partners that consult with companies like us. We use one of them, and they've helped us a lot because they kind of bridge that gap, which is good. But I'd like to see Acumatica take a bigger role in that training and just be more available to answer questions and things.
- It has allowed us to have a greater grasp, I think of our financial statements, given that it's a much more reliable product than what we had. It allows us to be more accurate in our coding of expenses because it's moments ago, I said that our folks have had a hard time learning it, and they have, but once they grasp it, it really is a better product for them to use, and they realize that. So we've had a lot of positives come out of that. Again, I had no hand in the selection of it, and I couldn't quote you the names of other products, but I'm very happy that we have Acumatica because I think it's a really good product.
4-6 months
We don't really have external customers per se. I mean, everybody that lives in our communities is a customer, but we don't sell products the way that sporting goods stores sell baseball bats. People know where they want to retire, and depending on their own personal resources and so on and so forth, we are sought out. We don't seek if you will, so that's a blessing to us. Internal customers. On the other hand, we, of course, have many, again, going back to the hundreds and hundreds of people who will work with us, everybody from dining directors to nurses and people who take care of the retirees that need taking care of versus those that are just more like cruise directors, giving them things to do and so on and so forth. And by being able to control their own expenditures and their own budgets so much more effectively using tica, it's allowed them much more freedom from having the freedom to be micromanaged, which has been huge for us.
I'm not going to say that it really meets our industry's needs because our industry, I mean, is basically having good solid housing for people that need it, and then we need to have a good solid accounting system to keep our financial statements. We answer to a board, as to most nonprofits, and so forth. So, it has met our needs by allowing us to better manage our resources.
I was not involved in the selection process. I came on board with Westminster after the selection had already been made, and they realized that they needed somebody who could help them bridge the learning of Acumatica with the teaching of Acumatica, and so that's why I do what I do. So, to say that I have enough knowledge of other ERPs, I could not honestly give you an answer.
Do you think Acumatica delivers good value for the price?
Not sure
Are you happy with Acumatica's feature set?
Yes
Did Acumatica live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Acumatica go as expected?
I wasn't involved with the implementation phase
Would you buy Acumatica again?
Yes
Comments
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